Amazon is the biggest retailer in America, and one of the biggest retailers in the entire world. And although the majority of orders go off without a hitch, if a problem does come up with your Amazon order, contacting customer service is the best way to fix it. Amazon customer service can help you initiate a return, make changes to an order, and troubleshoot account issues.
Contacting Amazon isn't hard, although talking to a real person can take some work. Here are the four best ways to contact Amazon, including a few that'll connect you with a real representative.
Use Amazon's Customer Service Help page
The quickest way to get help with an Amazon order or account is to visit the Customer Service page.
The majority of your questions and issues can probably be solved through this page alone. If you need help tracking down an order that hasn't arrived, starting a refund, reloading a gift card, managing details on your account, or troubleshooting devices, check out this page's help articles. Scroll down to "Other Topics and Help Sites" to find helpful information for your Amazon wedding registry or Amazon baby registry.
Call Amazon customer service
Amazon's customer service phone number is 1-888-280-4331, and that number is live 24 hours a day, seven days a week.
Like most major retailers, Amazon prefers that you use one of its automated customer support methods. Even if you call them directly, you'll speak with a bot before you hear from a real person. But if you keep digging, you'll eventually connect with a human.
This method also requires you to have a cell phone connected to your Amazon account, since you'll need to enter a verification code or click a link that gets texted to you.
If calling seems like a hassle, you can use their online live chat too.
Try Amazon's online live chat
Often an online chat with an Amazon customer service rep is an easier way to get in contact with Amazon and to resolve an issue. Here's how to do it.
1. Head back to the Help page we talked about above, and select the Help with something else option near the top, under your list of recent orders, and then Something else again at the end of the list that appears.
2. When it asks what you need help with, select I need more help.
3. A new window will open, and Amazon's automated messenger bot will ask you what your issue is. Say, "Talk to a representative" until it presents you with the following options:
- Chat with an associate now: Talk with a customer service representative over chat
- Request a phone call: Speak with someone on the phone.
Contact Amazon via social media
If your preferred method of communication is social media, you can comment, tweet, or hashtag one of their several accounts. This isn't the most efficient way to reach them, but it can work if you're patient.
Amazon's customer service Twitter account is @amazonhelp. Their Facebook page is www.facebook.com/Amazon. And on Instagram, they're — you guessed it — @amazon.
William Antonelli
Tech Reporter for Insider Reviews
William Antonelli (he/she/they) is a writer, editor, and organizer based in New York City. As a founding member of the Reference team, he helped grow Tech Reference (now part of Insider Reviews) from humble beginnings into a juggernaut that attracts over 20 million visits a month. Outside of Insider, his writing has appeared in publications like Polygon, The Outline, Kotaku, and more. He's also a go-to source for tech analysis on channels like Newsy, Cheddar, and NewsNation. You can find him on Twitter @DubsRewatcher, or reach him by email at wantonelli@businessinsider.com.
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