A-Z Guide | Amerant Bank Arena (2024)

Amerant Bank Arena recognizes and is compliant with the Americans with Disabilities Act (ADA).To purchase accessible seating, visit SeatGeek.com or call (954) 835-SHOW (7469). See our ADA Information page for more details.

ADA Information

Florida state law prohibits the sale of alcohol to those under 21. Guests will be required to show proper identification and proof of age when purchasing alcoholic beverages. We ask you to please drink responsiblyand we strongly encourage the use of a designated driver.

The Amerant Bank Arena is a “No Passing Zone.” Providing alcoholic beverages to anyone under the age of 21 is against the law. Violators who provide alcoholic beverages to anyone under the age of 21, as well as anyone under the age of 21 who accepts an alcoholic beverage, will be evicted from the Amerant Bank Arena and could face prosecution and revocation of season tickets or other privileges. Evicted guests will not receive a refund for their tickets or be compensated in any way for their loss.

The most exclusive club in South Florida, The Amerant Vault offers a true VIP experience. Enjoy Premium views for both hockey and events in this all-inclusive food and beverage area.

Features Include

• All-Inclusive food, beer, wine and soda
• Valet Parking Available at Additional Cost at Amerant Bank Arena
• Private Entry into the Club from the main concourse & seating area
• Private Seating Area with 12,000 square foot lounge
• Private Restrooms
• Wait Staff Service in lounge area
• Available for rental

For more information call (954) 835-SHOW (7469) orclick here.

Animals or pets of any kind are prohibited with the exception of trained service animals or service animals in training.Please keep these animals on a leash or in a harness at all times, unless special circ*mstances exist.

Guests bringing in service animals may not take up any additional seats, unless a ticket has been purchased specifically for the seat. Service Animals should rest in the seating area of the owner and not in the aisle.A guest whose service animal poses a threat to the safety of other guests and employees, or whose animal is not housebroken may be asked to escort the animal off the premises.

Emotional Support animals are also allowed with proper identification by the owner and must follow the same guidelines and rules as a Service Animal.

All celebration messages (Birthday, Anniversary, Graduation, etc.) are displayed on our video board during the First Intermission. Guests may request a message by making a $50 donation to the Florida Panthers Foundation. For $175, your donation includes a message and a visit from Stanley C. Panther or the Florida Panthers Dance Team. Celebration Messages may be purchased at:catscelebration.givesmart.com.Click here for more information on In-Game Celebrations.

Please contact the Community Relations department for additional information. Requests must be submitted 72 hours prior to day-of-game and messages are limited to a 50-character maximum.

There are three food courts on each of the Plaza and Upper Levels that include a wide selection of items on the menu. Guests also have an opportunity to enjoy dining on the twopatios outside the Plaza Level food courts across from Sections 105 and 130.

Credit cards are accepted at all Concession Stands and portable food and beverage stands.

Click here for more information on concessions menu items.

The following conditions are in place to ensure that you enjoy a safe and memorable experience.

• Please retain your ticket for inspection prior to entering and at any time during the event. Children 2 years of age or older require a separate ticket of admission.
• For your safety, premises are monitored by video cameras. Your movements may be monitored and recorded. You will be requested to submit to a search of yourself and any items upon entering the Amerant Bank Arena. Guests that refuse inspection may be denied entry.
• Professional cameras, cameras with detachable lenses, and cameras with lenses longer than 12” are not allowed into the building. Cameras without flash are permitted in the building for all Panthers games.Our camera policy for all other events is subject to change; please inquire with our staff prior to entry or check the Amerant Bank Arena website’s event page. Please leave your audio and video-recording devices at home; they are prohibited at all events.
• No GoPros or Selfie Sticks will be permitted at any event.
• IPads and tablets will be allowed for Florida Panthers games. However, our iPad and tablet policy is subject to change for all other events. Please inquire with our staff prior to entry or check the Amerant Bank Arena website’s event page.
• Please be aware that hockey pucks may enter the seating area during game events. Guests voluntarily assume all risks and dangers incidental to any event.
• The Amerant Bank Arena is a smoke-free environment, including in our outdoor spaces. This includes e-cigarettes and personal vaporizers. There is no re-entry or in-and-out privileges.
• For the safety of our guests, you may be denied entry if you are:
• Intoxicated, or in possession of or impaired due to illegal substances.
• Wearing obscene clothing or lacking clothing or footwear.
• In possession of alcoholic beverages, recording devices, laser pointers, weapons, unauthorized signs or banners, noisemakers, or any other prohibited item as deemed inappropriate by the Amerant Bank Arena.
• Engaged in conduct deemed by the Amerant Bank Arena staff to be inappropriate to the good order of events or that may be unsafe.
• If you have any questions or concerns, please email guestexperience@floridapanthers.com.

Cans, glass, metal orplastic beverage containers, as well as squeeze bottles or thermos bottles are not permitted in the Amerant Bank Arena. No alcoholic beverages may be brought into the arena.

However, for most events, one (1) sealed bottle of water per personwill be allowed in the Amerant Bank Arena. Please check the individual event page on the Amerant Bank Arena website or contact us at guestexperience@floridapanthers.com for further information prior to attending the event as this policy may change depending on the event.

The Florida Panthers, Amerant Bank Arena and Team Coalition have teamed up to ensure guests a safe trip home from all Florida Panthers home games. Guests who pledge to not drink alcoholic beverages during the event may sign-up on the Plaza Concourse at Section 127.

All fanswho sign-up for the Designated Driver Program areeligible to be entered into a monthly promotional drawing for a Amerant Bank Arena concessions gift card. Winners will be randomly selected on a monthly basis.

For more information about group sales for concerts andfamily shows, please speak with one of our Group Sales representatives at (954) 835-SHOW (7469).

For more information about Florida Panthers games, please speak with one of our Group Sales representatives at 954-835-PUCK (7825).

All guests of the Amerant Bank Arena should maintain appropriate and reasonable behavior at all times. Guests acting in disorderly conduct or using offensive gestures or language may be ejected from the facility or subject to arrest.Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss.

Disturbances may include, but are not limited to, the following:

• Standing on chairs
• Drunk & disorderly conduct
• Exposing private body parts such as mooning or flashing
• Igniting and displaying flames, i.e. lighters/matches, within the facility bowl
• Fighting or provoking others to fight/argue
• Disturbing another guest or employee with loud and unreasonable noise
• Using profanity and/or offensive words or gestures
• Taunting or using offensive language towards players, referees, performers or employees
• Interference with or delay of the game/event
• Attempting to enter the field of play, court, stage, backstage or restricted areas without permission
• Violation of Amerant Bank Arena event policies
• Violation of local, state and federal laws or statues

Guests who notice disruptive behavior are encouraged to notify Amerant Bank Arena personnel nearby.

As part of our strong commitment to the community, the Florida Panthers strive to help organizations raise much-needed funds for their programs. In keeping with our mission statement, the Panthers give high priority to South Florida 501 (c) (3) organizations that benefit children’s healthcare, education and cultural needs. Each year, we give generously to local charities in the form of Florida Panthers tickets and/or autographed memorabilia for their fundraising events.

While we would like to respond positively to every request we receive, it is not possible to do so because of the large volume of requests. Please review the guidelines below to ensure your organization qualifies!

The Florida Panthers Donation Request Policy is as follows:

Requests must be submitted through our online system. Requests submitted via email, fax, mail or phone will NOT be considered. Please use our online request form to submit your donation request.

• All donation requests MUST be submitted online at least eight weeks prior to the date of the event.
• Please fill out the online form completely to be considered. No written, phone, fax or email requests will be accepted.
• Your organization must be a 501 (c) (3) nonprofit located in South Florida.
• Please do not submit the form more than once for a single event.
• Each organization is eligible, but not guaranteed, to receive one donation in a 12-month period.
• Donation items are typically sent in the month prior to the event date.
• Donations will not be sent to post office (P.O.) boxes.
• We do not facilitate personal items to be autographed by players or coaches.

The Florida Panthers do not grant donation requests for the following:

• Recreational activities (field trips, graduation nights, etc.)
• Political or religious groups
• Advocacy or special interest groups
• Travel funds, conferences, seminars and workshops
• Activities benefiting individuals
• Organizations that may in any way conflict with the goals, programs or any affiliations of the Panthers

At each of the Florida Panthers Home games, fans can take part in the Florida Panthers Foundation’s 50/50 Raffle Presented by Autonation.At the end of the evening, one lucky fan will take home half of the proceeds from that day’s raffle sales. The other half of the total pot benefits the Florida Panthers Foundation.

To buy a ticket, fans can visit any 50/50 Raffle kiosk inside the Amerant Bank Arena. Participants may also purchase a 50/50 Raffle Ticket by visiting Floridapanthers.us.bumpcbnraffle.comor the Florida Panthers Mobile App via mobile devices. The Foundation uses proceeds from the 50/50 Raffle to make a positive impact on our local community.

Amerant Bank Arena intends to provide a safe, comfortable and fan-friendly atmosphere for all our guests. Consequently, building management will not tolerate disruptive or unruly behavior. The following rules have been established as the Amerant Bank Arena Fan Code of Conduct:

• All guests are entitled to enjoy the event free from disruptive or inconsiderate behaviors or unruly actions
• Guests shall not occupy a seat or remain in an area for which they do not possess a valid ticket. Guests shall provide their ticket upon request.
• Guests shall not stand on seats or any other building structure.
• The Amerant Bank Arena is a smoke-free facility, including in our outdoor spaces. This includes e-cigarettes and personal vaporizers. There is no re-entry or in-and-out privileges.
• Guests wearing obscene or indecent clothing that will detract from the overall guest experience will not be permitted to enter.
• Guests interfering with the ability of others to enjoy the event will be ejected.
• Guests using foul or abusive language or gestures directed towards other guests, arena employees, players, coaches, referees, performers or officials will be ejected.
• Guests will consume alcoholic beverages in a responsible manner. Any guests who are underage or appearing overly intoxicated will be denied entry or ejected from the facility and turned over to the Sunrise Police Department.
• Guests will comply with requests from building personnel, Sunrise Police Department and First Responders regarding arena operations and emergency procedures.
• Guests interfering with the progress of an event will be ejected from the building and subject to possible arrest. This includes, but is not limited to, engaging in arguments or fights with other guests or building personnel, throwing objects or attempting to enter the ice/court/stage/restricted areas.
• Guests shall not engage in unauthorized commercial activity while on venue property.

To enforce these policies, Event Staff and Security are located throughout the building during all events. Guests violating any of these rules will not be welcome at the Amerant Bank Arena. Those who observe other guests violating these policies should report the incident to the nearest building representative. Guests who chose not to adhere to the Fan Code of Conduct or are in violation of building policies or city ordinances are subject to staff intervention, which may lead to ejection and/or arrest.

Please send correspondence directly to:

• Florida Panthers
  Attn: Fan Mail
  One Panther Parkway
  Sunrise, FL 33323

Fan safety is our top priority,click hereto view all Amerant Bank Arena Fan Safety Guidelines.

You have our word that we are working tirelessly to create a safe environment that hockey fans and concert goers can enjoy. We have global benchmark industry standard cleaning protocols in place. We’re proud to be open for hockey, concerts, family events, meetings and more.

The Florida Panthers App is our brand new, interactive, arena mobile application. The app features interactive arena maps, access to mobile tickets, stats, scores, and much more! Stay connected with your Panthers like never before and download today!

For more information visit our Florida Panthers Page.

Guests of the Amerant Bank Arena are not allowed to bring in outside food and beverages (including alcohol) into any game, concert or event. Sanza offers a wide variety of food and beverage options to accommodate fans with allergies, intolerances, restrictions or religious requirements. Guests may bring in one sealed plastic bottle of water per person for their personal use. No outside food or beverage unless for medical or religious purposes. These items must be in see-through plastic ziplock bags.No glass or metal bottles, cans or containers will be permitted.

Any guests with specific/special dietary needs due to medical conditions or religious requirements should contact the Amerant Bank Arena at guestexperience@floridapanthers.comto arrange approval prior to the event day. If you are unable to connect with a representative prior to the event, please notify the Event Staff upon arrival of your dietary needs. Items will be subject to a Supervisor or Managers approval. Guest Services will not check-in any food and beverage items. Unauthorized items may be asked to be disposed of prior to entering the arena.

Amerant Bank Arena concession stands and vendors sell peanuts and other products that may contain nuts throughout the venue. We do not have areas free from nut products and as a result, we recommend that anyone with nut allergies uses caution when attending events at the Amerant Bank Arena.

While the Amerant Bank Arena is better known as the home of your Florida Panthers, as well as, one of South Florida’s premier sports and entertainment destination, you may not be aware of a variety of unique locations to host your next business or social functions.

Choose from traditional meeting spaces or unique settings, we have private function areas that can accommodate groups ranging from 30 to 500 people. Rooms are available for rent and booked on a first come, first served basis. Customized catering services are provided by Sanza and may range from business breakfasts and sit-down luncheons or dinners to elegant buffets.

For more information about planning your next company outing, please contact the Event Services Department here or call954-835-7015.

Available Spaces:

• Chairman’s Club
• Amerant Vault
• City Furniture Lounge
• Corona Beach House
• Coors Light Cold Zone
• Everglades Room
• Flamingo Room
• Jameson Crossbar
• Sin Bin
• Club Stoli
• Sawgrass Room
• Lord Stanley’s Loft
• Patron Patio
• Sunset Terrace
  

Employment information for the Florida Panthers is posted on the Employment Opportunities page when available. Please include the position you are applying for and salary requirements to be considered. Resumes can be sent by mail to the address below, ore-mail to: jobs@floridapanthers.com

• Florida Panthers
  Attn: Human Resources
  One Panther Parkway
  Sunrise, FL 33323

The Florida Panthers in conjunction with the NHL, NHLPA and USA Hockey will be hosting "Florida Panthers Learn To Play" for boys and girls ages 5-9. All registrants must be first-time ice hockey participants and have never been registered with USA hockey. The program was developed in an effort to reduce cost barriers to ice hockey participation by providing free equipment. The Learn To Play program primary goal is to create the next generation of hockey players and fans who will remain engaged with the game throughout the rest of their lives.

Cost of entry is $225. Every participant will receive 6 weeks of on-ice training with Florida Panthers Alumni and USA Hockey Certified Coaches. Each participant will also be custom fitted for a full set of hockey equipment that they will use during the program and keep at the conclusion of the 6 weeks.

The Florida Panthers Learn To Play curriculum is designed in conjunction with USA Hockey's "Gold Standard" which utilizes an age-appropriate Long Term Athlete Development structure known as the American Development Model. This model ensures that the program structure is both fun AND effective.

*Please note:Lord Stanley’s Loft will remain closed for the 22-2023 Panthers season.

Lord Stanley’s Loft is located on the Upper Level of Amerant Bank Arena and encompassing approximately 8,000 square feet. During Florida Panthers hockey games, the Lord Stanley’s Loft will cater up to 400 members who will receive a full-service bar, specialty buffet and tremendous sightlines for NHL hockey. For more information please call 954-835-PUCK (7825).

Medical Face Coverings:

For guests and staff, medical masks are recommended. We encourage our guests to maintain a safe distance and proper hand-washing and hygiene before, during and after your visit to our building!

Costume Masks:

Costume policies include no chains, spikes, weapons or toys that replicate weapons as part of costume (i.e. sword or fake gun that may appear to be real, or that can be used as weapon in an way). Costume masks that cover entire face & head are strictly prohibited. Costume may not obstruct the view of other guests in any way. Any guest refusing to comply with the policy will be denied entry and asked to leave Amerant Bank Arena without a refund. As a reminder, Guests in attendance are required to wear a shirt, pants/shorts/skirts/dress,and shoes at all times for their own safety. The Amerant Bank Arena reserves the right to deny entry to any guests wearing clothing displaying obscene or offensive text and/or images. Guests found within the facility wearing such items will be asked to provide a solution where the item is no longer visibly displayed. If the guests refuse, no solution can be found or the solution does not meet the satisfaction of manager, the guest will be asked to leave the facility and property. Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss.

All media inquiries should fill out the event credential request form located on the Amerant Bank Arena website.

Pantherlandcarries a wide variety of Panthers memorabilia and apparel. It is located in the main lobby on the Plaza level of the Amerant Bank Arena. Pantherland is open on all game days and closes 30 minutes after completion of the game. The Florida Panthers also showcase additional merchandise stands including a Panthers Merchandise Kiosk at Section 112, a Custom Jersey Stand at Section 125, and Upper-Level Pantherland located at 301. Game-Used items such as jerseys, sticks, pucks, and more can be located atInside the Boardslocated at Section 122. For more information about Florida Panthers merchandise please contactpantherland@floridapanthers.com.

For online shopping, FLA Team Shop offers exclusive, private label Florida Panthers licensed merchandise and one of a kind game-used gear. Shop online now atFLATeamShop.com.

During concerts or other events, merchandise kiosks will be located throughout the Amerant Bank Arena. For more information, please check the individual event page on the Amerant Bank Arena website or call us at954-835-7000closer to the event date.

Fans are able to purchase food and beverage items using their mobile devices, as well as place food orders for contactless pick-up at select concession stand locations within Amerant Bank Arena.Amerant Bank Arenais now a completely cashless experience. No cash will be accepted.

Mobile ordering app information coming soon!

Florida Panthers Territory Members can also enjoy exclusive benefits in their mobile wallet, providing them with special discounts, rewards and partner offers.

All tickets for Amerant Bank Arena concerts, events and Florida Panthers games are delivered electronically as mobile tickets. You can easily view your tickets on your mobile device using the SeatGeek or Florida Panthers app. Simply display the mobile QR code from the app to be scanned for entry at the doors. Ticket scanning kiosks inside Amerant Bank Arena make mobile ticket scanning easy, low-contact and quick.

PDF & print-at-home tickets will not be issued for any Amerant Bank Arena events or Florida Panthers games.

For the latest Florida Panthers news, please visitfloridapanthers.com/news.

Guests may not re-sell tickets at any price on Amerant Bank Arena property. To avoid problems with counterfeit, stolen, voidor other invalid tickets, tickets should only be purchased from SeatGeek.com or from theAmerant Bank Arena Box Office.The Amerant Bank Arena Box Office is not responsible for any tickets purchased by a third-party vendor.

SeatGeek is now theofficial ticketing partner of Amerant Bank Arena and the Florida Panthers!

All celebration announcements (Birthday, Anniversary, Graduation, etc.) are displayed on our video board during the Second Intermission. Guests may request an announcement by making a $50 donation to the Florida Panthers Foundation. For $175, your donation includes a message and a visit from Stanley C. Panther or the Florida Panthers Dance Team. Celebration Messages may be purchased at:https://catscelebration.givesmart.com.

Please contact the Community Relations department for additional information. Requests must be submitted 72 hours prior to day of game and messages are limited to a 50 character maximum.

As a Florida PanthersTerritory Member, you'll receive exclusive access, unparalleled savings and memorable experiences that last all season long.

Enrollment options include Full Season Membership or Premier Plan Membership. Plus, you can enhance your Membership experience with Premium options. Additional enrollment information can be found here.

• Please sit only in your assigned seat. Seating locations within the Amerant Bank Arena are reserved for guests holding valid admission tickets.
• Retain ticket stubs to allow Ushers or Event Staff to verify proper seat location.
• Aisles should be kept clear at all times. Emergency situations require that stairways be kept clear. Guests sitting or standing in the aisles or walkways is prohibited. Guests will be asked to return to their seats. Any one not complying with the direction of the Event Staff may be asked to leave the property.
• Please be aware that pucks can and do leave the ice and enter the stands during warm-ups, in-game, and even after play has stopped. To help avoid injury, stay alert while in the stands. Anyone sustaining injury from pucks or by any other means should go directly to First Aid, located adjacent to Section 119 on the Main Concourse. The Amerant Bank Arena employees are available for any assistance needed.

The Florida Panthers and Amerant Bank Arena have announced increased low-contact and socially distant security screening measures at Amerant Bank Arena.For safety purposes, all guests coming to the Amerant Bank Arena are subject to security screening, visual inspections and bag searches.

Security screenings are designed to detect prohibited items from entering the venue and may cause minor delays when arriving. Please plan accordingly.

Click here to view the full security measures that will be in place at Amerant Bank Arena.

Amerant Bank Arena has the right to confiscate items which may cause danger or disruption to the event or other guests or which are in breach of building policies and/or prohibited items. NO ITEMS WILL BE CHECKED-IN AND/OR HELD AT GUEST SERVICES WITH THE EXCEPTION OF STROLLERS.

Please note that for some events at the Amerant Bank Arena the list may change due to show or security requests. For the most up to date information about an event, please contact the Amerant Bank Arena 954-835-7000.

Anyone declining the search process may be denied entry from the Amerant Bank Arena.

Unless otherwise specified by teams and/or entertainers, guests are welcome to bring signs into the building to show their support for their favorite team, player, or entertainer. Signs may not be derogatory in any manner and must not contain foul language. Signs must be hand held and cannot be mounted on a stick or pole and they cannot block the view of other guests. Any interference with the enjoyment of another guest's experience will result in the confiscation of the sign and/or possible ejection from the facility.

The following guidelines relate to these items:

• Item may not be larger than 2’ x 2’ in size* (*Varies by show)
• Item must be related to the event
• Item may not utilize wood, metal or other types of objects for support such as a stick/pole that may cause harm to others
• Item may not obstruct any sponsors/advertisers signage
• Items may not contain any website or advertising materials
• Items may not contain any politically motivated or religious messages
• Item may not be taped, hung, attached, or displayed on any part of the building
• Item may not contain or display obscene/offensive language and/or pictures, as determined by Amerant Bank Arena management
• Item may not be constructed or displayed in a manner that may obstruct the view of other guests or in any way create a safety hazard for others

Stay up to date with all of the latest concert/show updates,announcements, promotions and insider information by following us on social!

• Amerant Bank Arena Twitter
• Florida Panthers Twitter
• Amerant Bank Arena Facebook
• Florida Panthers Facebook

Stanley C. Panther

Stanley C. Panther has been the mascot of the Florida Panthers since our inaugural year in 1993.To have Stanley C. Panther, Viktor E. Ratt or the Florida Panthers Dance Team at your next event, please fill outourappearance form.

*Please note: The Sin Bin is currently closed.

Sin Bin is located on the Suite Level and offers to sit down service in an upscale sports bar atmosphere. Open to any ticketed guest, Sin Bin opens with doors for each home Florida Panthers Games and closes 30 minutes prior to the end of an event.Enjoy sandwiches, pizzas, salads and small plates within Sin Bin. During events outside of Florida Panthers hockey games, Sin Bin may be limited to just bar service. Please check the individual event page on the Amerant Bank Arena website or call us at 954-835-7000 for further information.

During hockey games or ice events, the temperature is approximately 60 Degrees and may vary depending on your proximity to the ice surface. We suggest wearing appropriate layers and/or bringing a jacket for these events.

For all other events at the Amerant Bank Arena, the temperature may vary due to logistics and artists requests.Artists may also ask the building to adjust the temperature to their liking for comfort during theirperformance.

The Florida Panthers Membership Services Team is dedicated to providing great service to Territory Members at Amerant Bank Arena. To speak with a Membership Services Specialist, please contactclientservices@floridapanthers.com or call 844-4CE-TEAM.

Feel free to check out the Territory Member Locker Room online for additional information.

SeatGeek is now the official ticketing partner of Amerant Bank Arena and the Florida Panthers!Tickets areavailable online at SeatGeek.com.

The Amerant Bank Arena Box Office is open Monday through Friday from9:00amto 5:00pm, with extended hours on event days. Box Office windows will remain open for one hour after an event has started. Ticket information/Will Call is located on the Plaza Level at the main entrance. Tickets may be purchased via American Express, Discover, MasterCard or Visa at the Amerant Bank Arena Ticket Office.

Please note that once tickets are purchased, they are non-refundable and not exchangeable.​

More Ticket Information