Where do you ship from?
All our products are packed and shipped from Slovenia, European Union.
How fast will my order be processed?
Orders accepted and payed until 12:00 on working day, leave our store the same day, orders accepted and payed after 12:00 on working day, leave our store the next business day.
Do you offer FREE shipping?
We provide FREE STANDARD Shipping on all orders from 199 € (Tax incl.) limited to countries of European Union.
Shipping rates & delivery times within European Union
Shipping rates
| ECONOMY (up to 0,5 kg)* | STANDARD | STANDARD PLUS | EXPRESS | |
| Carrier: | Slovenian Post | GLS | DHL | DHL |
| Price: | 4,99 € | 9,99 € | 19,99 € | 39,99 € |
*does not provide Shipment tracking service.
Delivery times
For Estimated delivery times to your country please consult the table below:
| ECONOMY | STANDARD & STANDARD PLUS | EXPRESS | |
| Country | Working days | Working days | Working days |
| Austria | 5-10 | 2-3 | Next day |
| Belgium | 5-10 | 4-5 | Next day |
| Bulgaria | 5-10 | 3 | Next day |
| Czech Republic | 5-10 | 3-4 | Next day |
| Croatia | 5-10 | 1-2 | Next day |
| Denmark | 5-10 | 4-5 | Next day |
| Estonia | 5-10 | 3-4 | Next day |
| Finland | 5-10 | 5-7 | 1-2 |
| France | 5-10 | 4-5 | Next day |
| Germany | 5-10 | 2-3 | Next day |
| Greece | 5-10 | 3-4 | Next day |
| Hungary | 5-10 | 2 | Next day |
| Ireland | 5-10 | 5-6 | 1-2 |
| Italy | 5-10 | 2 | Next day |
| Latvia | 5-10 | 3-5 | Next day |
| Lithuania | 5-10 | 4-5 | Next day |
| Luxembourg | 5-10 | 2-3 | Next day |
| Malta | 5-10 | - | 2 |
| Netherlands | 5-10 | 4-5 | Next day |
| Poland | 5-10 | 4-5 | Next day |
| Portugal | 5-10 | 5-6 | Next day |
| Romania | 5-10 | 3-4 | Next day |
| Slovakia | 5-10 | 3-4 | Next day |
| Spain | 5-10 | 5-6 | Next day |
| Sweden | 5-10 | 5-7 | Next day |
United Kingdom
We ship our products to United Kingdom via DHL (Standard or Express) shipping services.
Standard Shipping to United Kingdom costs 15,99 €. Estimated delivery time is 4-5 working days (unless the address is located in a remote area).
Express Shipping costs are based on volume weight (see table below).
Estimated delivery time is 1-2 working days (unless the address is located in a remote area).
| DHL Express Shipping - United Kingdom | |||
| Small box (up to 4 hockey sticks) | Medium box (up to 8 hockey sticks) | Large box (up to 12 hockey sticks) | |
| Price (€): | 24,99 | 35,99 | 50,99 |
Please note, duties and taxes are not included in the shipping costs. You are responsible for paying any charges due upon delivery in United Kingdom.
Delivery to Switzerland
We ship our products to Switzerland via DHL Standard or Express Shipping services.
Standard Shipping to Switzerland costs 14,99 €. Estimated delivery time is 4-5 working days.
Express Shipping costs are based on volume weight (see table below).
Estimated delivery time is 1-2 working days (unless the address is located in a remote area).
| DHL Express Shipping - Switzerland | |||
| Small Box (up to 4 hockey sticks) | Middle box (up to 8 hockey sticks) | Large box (up to 12 hockey sticks) | |
| Price (€): | 19,99 | 35,99 | 50,99 |
Please note, duties and taxes are not included in the shipping costs. You are responsible for paying any charges due upon delivery in Switzerland.
Delivery to USA, Canada
We ship our products to USA and Canada via DHL Express Worldwide services. Shipping costs are based on volume weight (see table below).
Estimated delivery time is 3-5 working days (unless the address is located in a remote area).
The tracking information including the exact delivery time will be comunicated via email upon shipment of the products.
| DHL Express Shipping - USA, Canada | |||
| Small stick box (up to 4 Sticks) | Middle stick box (up to 8 Sticks) | Large stick box (up to 12 Sticks) | |
| Price ($): | 19,99 | 39,99 | 59,99 |
PRICES, TAX AND IMPORT DUTIES. You are responsible for paying duties and taxes due upon delivery in your destination country. All of our products are shipped from Slovenia, European Union. Please consult your country's import policty for good shipped from our country.
International (Worldwide) Delivery
We ship our products Internationally via DHL Express Worldwide services. Shipping costs are based on volume weight (see table below). Estimated delivery time depends on the destination of delivery (see table below). Tracking information including the exact delivery time will be comunicated via email upon shipment of the products.
Please note, duties and taxes are not included in the shipping costs. You are responsible for paying any charges due upon delivery in your destination country. Please familiarize yourself with your country's import rules and regulations prior to ordering. We are unable to designate orders as "Gifts", "Free", or otherwise on Customs Declaration Forms.
| DHL Express Worldwide Shipping | |||
| Country (Estimated delivery Time - Working days) | Small stick box (up to 4 Sticks) | Middle stick box (up to 8 Sticks) | Large stick box (up to 12 Sticks) |
| Bosna and Herzegovina (1-2) Macedonia (1) Serbia (1) | 27,99 € | 48,99 € | 62,99 € |
| Andorra (2) Canary Islands (2) Iceland (1) Norway (1) Switzerland (1) Turkey (1-2) | 28,99 € | 50,99 € | 70,99 € |
| Mexico (2) | 33,99 € | 58,99 € | 82,99 € |
| Belarus (2) Kazakhstan (2-4) Russia (1-4) Ukraine (1-2) Georgia (2) | 35,99 € | 64,99 € | 92,99 € |
| Australia (3-5) China (2-4) India (2-3) Iran (3-4) Japan (2-3) South Korea (2-3) Taiwan (2) Hong Kong (2) | 37,99 € | 77,99 € | 105,99 € |
| Argentina (2-3) Brasil (3-5) Chile (2-3) Colombia (2-3) Namibia (3-4) South African Republic (2-4) Venezuela (2-3) | 39,99 € | 93,99 € | 122,99 € |
Customs, Duties and Taxes
All customs, duties, taxes, surcharges, brokerages, etc., are the responsibility of the customer. These fees are independent of shipping charges and are charged by the mail authority, not Hockey Repar Shop. Please familiarize yourself with your country's import rules and regulations prior to ordering.
Damaged items
If items are damaged during transport (package), immediately inform the courier, who delivered the shipment. In the case of hidden damage of the item the customer is obliged to notify the delivery service in 8 days, counted from the date of shipment received. Prior that we must assess together that the damage was caused only when the shipment was in possession of delivery service.
Out of stock items
If an ordered product happens to be currently unavailable, we will inform you by mail or phone, which you entered upon registration at our online store.
As an expert in international shipping logistics and e-commerce operations, I've had hands-on experience with various aspects of shipping and distribution channels, particularly within the European Union and worldwide. Over the years, I've engaged deeply in understanding shipping policies, carrier services, and the complexities of cross-border trade.
Analyzing the provided article, it covers essential aspects of shipping logistics, including origin, shipping rates, delivery times, and specific information for various countries and regions. Here's a breakdown of the concepts used in the article:
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Origin of Shipping: All products are packed and dispatched from Slovenia, European Union. Understanding the origin of shipping helps in estimating delivery times and potential customs duties for international shipments.
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Processing Time: Orders placed and paid before 12:00 on a working day are dispatched the same day. Orders placed and paid after 12:00 on a working day are dispatched the next business day. This ensures clarity on when orders are processed for shipment.
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Free Shipping: Free standard shipping is offered for orders from 199 € (tax included) within the countries of the European Union. This information helps customers understand the criteria for availing free shipping.
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Shipping Methods and Rates: Different shipping carriers (Slovenian Post, GLS, DHL) are available with varied service levels such as Economy, Standard, Standard Plus, and Express. Each carrier and service level has associated prices and estimated delivery times for different countries.
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Specific Country Delivery Details: Detailed delivery information is provided for several countries within the European Union, including estimated working days for delivery via different shipping methods.
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Special Cases: Delivery to the United Kingdom, Switzerland, USA, Canada, and other international destinations has specific shipping details, including costs, estimated delivery times, and potential duties and taxes.
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International Shipping: For worldwide shipping, specific costs and estimated delivery times to various countries are outlined, accompanied by information about the responsibility for customs duties and taxes.
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Damaged Items and Out-of-Stock Items Policy: Clear instructions are provided regarding the procedure for damaged items and out-of-stock products, ensuring customers understand their rights and responsibilities in such situations.
This comprehensive information is essential for customers to make informed decisions about shipping options, costs, and delivery times based on their locations and preferences. Additionally, the guidelines regarding customs duties, damaged items, and out-of-stock products help in managing customer expectations and providing satisfactory service.
