- 1. General
- 2. Newsletter
- 3. About Features
- 4. About Membership
- 5. About 1-month free trial
- 6. About MyStar account
- 7. MyStar Account Deletion
- 8. Payment and Billing
- 9. Technical issue
- 10. In-app purchase
- 11. Activation/Discount Code
- 12. Cancellation or change of packages
- 13. Rewards and Promotion
General
There is something wrong with TheStar.com.my and/or app. What should I do? (example: broken link, error page, spotted some issues)
We are sorry to hear that you are experiencing complications. Please report your issue here and include as much information as possible.
I want to publish articles or pictures from The Star. How do I get copyright permission?
Write to us here to get permission. We wish to put on record that the refusal to grant such permission is at our absolute discretion.
Why can I only read a limited number of articles on TheStar.com.my and app?
Effective Feb 24, 2020, we will be offering a paid digital membership for unlimited access to TheStar.com.my and app (“Digital Access”). This will ensure that we continue to provide reliable, relevant, and compelling content while maintaining the quality of journalism that readers trust us to uphold. The membership, called The Star Digital Access, also includes personalisation features to improve your reading experience.
Click here to sign up for a MyStar account and start your 1-month free trial.
How can I keep track of how many articles I have read?
Sorry, you can't track your article limit at the moment.
If I don’t want to register as a member, can I still read articles for free?
As a guest user without an active paid membership, you can access a limited number of articles for free each month. This limit resets every 30 days. This excludes premium content (marked as ‘PREMIUM’), which are exclusive to paid members.
Do I need to log in with a MyStar account if I just want to read articles for free as a guest user?
While it’s not compulsory, we do recommend that you sign up for a MyStar account. As a member, you can start your 1-month free trial to The Star Digital Access and enjoy personalisation features to improve your reading experience.
What does the paid The Star Digital Access membership entail?
With The Star Digital Access membership, you will be able to access all articles on TheStar.com.my and app, including premium content which are exclusive to paid members. Members can also access all personalisation features.
I'm currently subscribed to ePaper. Do I still need to subscribe to The Star?
Yes. At the moment The Star Digital Access and ePaper subscription are on two separate platforms.
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Newsletter
What type of email newsletters does The Star offer and how do I sign up?
- A newsletter to update members on products, events, rewards, promotions, special privileges and initiatives from Star Media Group, our partners and advertisers.
- To sign up for the newsletter, log in to your MyStar account click and navigate to 'Manage profile' to opt-in for the newsletter.
- The Star Digital Access members will automatically receive emails on promotions, reminders and invoices relevant to the digital membership service.
- The Star Daily Alert – A daily report of the most popular headlines summarised and packaged straight to your email inbox. Click here to sign up for free.
- The Star Evening Alert – A daily sneak peak at tomorrow's headline. Click here to sign up for free.
- Business & Finance – A weekly roundup of specially curated market news and insight. Click here to sign up for free.
- Health & Fitness – A fortnightly roundup of specially curated health news and stories. Click here to sign up for free.
How do I unsubscribe from a newsletter?
- Log in and navigate to 'Manage profile' to opt-out of the newsletter.
- As a member of The Star Digital Access, you cannot unsubscribe from these emails as they contain important updates relevant to your subscription.
- Click the links below to unsubscribe from the respective newsletters.
- Unsubscribe from The Star Daily Alert
- Unsubscribe from The Star Evening Alert
- Unsubscribe from Business & Finance newsletter
- Unsubscribe from Health & Fitness newsletter
Do I need to pay for any of the newsletters?
All email newsletters from The Star are free. We have a separate monthly subscription service that shares breaking news updates through SMS alerts.
I subscribed to a newsletter but I did not receive the emails. What should I do?
Check your Junk/Spam folder and mark our newsletter as 'safe' so that it will appear in your Inbox in the future.
Please note that the various curated newsletters for The Star have different publishing schedules – Daily Alert is sent on a daily basis, the Business & Finance newsletter is sent once a week, and Health & Fitness is sent once every two weeks.
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About Features
What kind of personalisation features come with The Star Digital Access membership?
Members can access the following features:
- Bookmark: Save articles to read later (bookmarked stories will be removed after 30 days)
- My Library: Keep your bookmarks organised in folders to keep permanently
- Read Offline (App-only feature): Download stories to read offline
- News-in-audio: Listen to the latest news at your own convenience
- For you BETA: Your own personalised news page where you can follow topics and columnists as well as get recommended reading.
- Edit Menu (App-only feature): Customise your news navigation menu to see what matters to you
- Customised settings (App-only feature)
a. Adjust text size for easier reading
b. Dark Mode to save battery
Sign up for a free MyStar account to enjoy these features. However, users without an active The Star Digital Access membership will have limited access to articles.
How do I bookmark articles and where can I find my bookmarks?
Web: Within each article page, click the bookmark icon next to all the share icons below the headline (desktop) or on the top right (mobile web). To view your list of bookmarked stories, tap “Bookmark” on the navigation bar at the bottom of the screen or hover over the profile icon on the red navigation bar at the top of the page and click ‘Manage Bookmarks’
App: On the home screen, tap on the 'Bookmark' icon below the headline. If you are in story view you can tap the bookmark icon at the top of the screen. To find your bookmarks, tap ‘Bookmarks’ on the navigation bar at the bottom of the screen.
What is My Library and where can I find it?
‘My Library’ allows you to permanently store your favourite bookmarked stories in a folder. ‘My Library’ can be found under ‘Bookmark’. Click on the ‘Bookmark’ on the navigation bar at the bottom and you will see ‘My Folder’. Select the bookmarked stories that you wish to keep and start creating your very own folders.
What is Read Offline?
This feature allows you to download the selected story to read later when there is no internet connection. This is useful when you’re travelling or on the go.
This is an app-only feature. Tap the ‘Read Offline’ icon below the headline when scrolling and tap ‘Read Offline’ on the navigation bar at the bottom to view all downloaded stories.
Note: Downloaded stories are stored on your device storage. They will be deleted if you uninstall the app or when you clear the app’s data.
How do I follow or unfollow a topic or columnist?
Web: Click ‘For You BETA’ at the bottom of the page then click ‘manage’. You can also hover on the ‘profile’ icon and click ‘Manage For You BETA’.
App: Tap ‘For You BETA’ on the navigation bar at the bottom of the screen then tap the ‘manage’ icon on the upper right to follow or unfollow topics and columnists.
Why are there articles in For You BETA even if I have not followed any topics or columnists?
If you have not followed any topics or columnists, we’ll recommend articles based on your past reading activity.
I want to follow a topic that isn’t in the For You BETA list. Can I add it in?
Sorry, you can’t add your own custom topics at this time. We’re constantly making updates based on the latest news, so please check back later.
Is there a limit to the number of topics or columnists that I can follow?
No, you can follow as many as you wish.
What is the ’Edit Menu’ and where can I find it in the app?
You can customise the news menu at the top of The Star Malaysia app home screen to show sections that you prefer first. Tap ‘Profile’ on the navigation bar at the bottom then tap ‘Edit Menu’. There, you can rearrange the sequence of sections to show first except Home, Top Stories, Nation, and Opinion. You can also remove topics that don’t interest you.
Where can I activate dark mode or adjust font size in the app?
Tap ‘Profile’ on the navigation bar at the bottom of the screen then tap ‘Settings’.
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About Membership
What is The Star Digital access membership and what do I get with it?
The Star Digital Access is a paid digital membership for full access to news and content on TheStar.com.my and app. This includes access to premium content and personalisation features.
Kindly note that Premium Plan’s membership is advertisem*nt-free while the Standard Plan’s membership will carry advertisem*nts. If you are still on Standard Plan, we advise you to upgrade to Premium Plan for an advertisem*nt-free experience.
How much is the membership plan?
Click here for pricing info. As a new user, you can choose to start your 1-month free trial. After the trial ends, your membership will automatically be converted and charged monthly at normal rate. You may cancel anytime.
What is the difference between the Standard and Premium plan?
Both plans provide full access to all content and features on TheStar.com.my and app, but the Premium plan has the added benefit of being advertisem*nt-free, offering you a smoother reading experience.
Note: We have removed the Standard Plan for new readers. This Plan will still be available for existing auto-renewal readers who have already subscribed to it. We advise you to upgrade to Premium Plan for an advertisem*nt-free experience.
How do I subscribe to this membership?
Web: First, sign up for a free MyStar account, or log in before clicking on ‘Subscribe’. You can also click the ‘Subscriptions’ button on TheStar.com.my’s menu bar followed by The Star Digital Access. Select your preferred membership plan and proceed to payment. Once payment is successful, you can start reading immediately.
New Free Trial members: You will need to provide your payment details to start your 1-month Free Trial, after which your membership will automatically be converted and charged monthly at normal rate. You may cancel anytime.
iOS and Android App: First, sign up for a free MyStar account or log in and tap ‘Subscribe’. You will be redirected to an in-app purchase screen where you may have to log in with your Google Play ID or Apple ID.
New members: You will start with a 1-month Free Trial, after which your membership will auto-renew to Premium monthly plan.
Existing members: Please select Premium plan and it will be on auto-renewal.
If you have cancelled your membership during the free trial and would like to resubscribe, tap ‘Subscribe’. You will be redirected to an in-app purchase screen where you’ll have to log in with your Apple or Google Play ID.
Huawei app: First, log in or sign up for a MyStar account, click ‘Subscribe’ and you will be directed to our subscription page in your mobile web browser.
Where can I read The Star’s content and how much access do I get?
You can read TheStar.com.my through a web browser or via The Star Malaysia app. Download it from Play Store , App Store or Huawei AppGallery and enjoy up to six logins – four logins on web browsers and two logins on the app.
I’m subscribing to The Star ePaper and/or newspaper, do I get free membership to The Star Digital Access?
No, The Star newspaper and ePaper are separate from The Star Digital Access.
I don’t have a MyStar account, can I still subscribe to The Star Digital Access membership?
Yes, but first you’ll have to sign up for a free MyStar account. After that you can activate your 1-month free trial to The Star Digital Access or subscribe for the paid membership.
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About 1-month free trial
What does the 1-month free trial entail?
With the trial for new members, you can experience the membership free-of-charge for 30 days on Premium Plan. This includes full access to news, content, and personalisation features on TheStar.com.my and app.
How can I sign up for the 1-month free trial?
Web: First, sign up here for a free MyStar account then select a free trial plan on our subscribe page here and click ‘Subscribe’. You will be redirected to a page to provide your payment details. Once completed, your trial will automatically be activated and you may cancel anytime or before it auto-renews at normal rate the following month.
App: First, sign up for a free MyStar account then tap 'Subscribe' and you will be redirected to an in-app purchase screen where you’ll have to log in with your Google Play ID or Apple ID.
On the Huawei app, you will be redirected to our website, so please refer to the web instructions above.
Do I need to pay anything during the 1-month free trial?
The 1-month trial is free of charge but you will need to provide your payment method and details when signing-up for the trial, so that you can easily continue with your membership once your trial ends. However, you may see an authorization charge on your account – which allows us to confirm that your payment method is valid. Rest assured that it is not an actual charge, and will disappear within 1-14 days.
When your trial ends, it will automatically be converted to our monthly plan. We will charge the current membership price to your registered payment method on a recurring monthly basis, unless you cancel before the end of the trial.
Your charges will be around 7 days before the expiry for subscription through web and for app, it will convert the following to your billing date. Check your billing date under ‘Manage Subscription’
If you cancel your membership during a trial, your trial membership will no longer be automatically converted into a paid membership at the end of the trial. You'll continue to have access until the end of the trial period.
Why do I need to provide my Credit/Debit card details when subscribing to the 1-month free trial?
The 1-month trial is free of charge, but we will need your credit/debit card details for your membership to be automatically renewed the following month. This is to ensure your access will not be interrupted when your free trial ends, and you may choose to cancel anytime.
Note: We only accept Credit/Debit card at the moment and you will see RM1 at the ipay88 page that are used for pre-authorization. ‘IPY*PREAUTH-ECOM’ will be shown on your credit/debit card statement but you will not be charged.
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About MyStar account
I can’t sign up/register from Internet Explorer?
Internet Explorer is not supported at the moment. Best view from Chrome browsers.
I signed up for a free MyStar account before Feb 10, 2020 and was prompted to update my password. What should I do?
Please log in with your username/email and change your password with a minimum of eight characters. It must contain at least one upper case letter, one number, and one special character except '+' and '='. Please use your new password for future logins.
Why do I have to change my password?
We've made some enhancements to the TheStar.com.my and app to improve your reading experience and for web security. This includes migrating all MyStar accounts to a new system. Members who signed up before Feb 10, 2020, are required to update their password.
I forgot my password, what should I do?
Click ‘Forgot Password?’ and you will be emailed a temporary password that you can log in with. Please proceed to change your password as soon as possible.
I’ve updated my password, but I can’t log in with MyStar account’s username?
Please use the new password with the email you used for your MyStar account.
I registered for a MyStar account but did not receive any verification email. What should I do?
Please check both your Inbox and/or Spam folders. Click ‘Resend verification email’ and try again. If you have closed the page or have been logged out, please log in again to click ‘Resend verification email’.
If you are using a corporate email, kindly inform your tech department to whitelist @thestar.com.my.
The email verification link/code provided is invalid. What should I do?
Click ‘Resend verification email’ and try again. If you have closed the page or have been logged out, please log in again to click ‘Resend verification email’.
I can’t seem to register. It says the email address was previously registered. What do I do?
Click here to log in. If you have forgotten your password, click ‘Forgot Password?’ to reset it. If you are certain that you did not sign up with your email address before, kindly contact our Customer Service.
Why do I need to verify my email address?
This is to ensure that the email address provided is valid so we can send you information relating to your membership.
What is amazoncognito.com and why am I asked to sign in to this site?
We are leveraging on Amazon Cognito's advance security features that provide adaptive protection to ensure your login credentials are secure. Hence we require your permission to complete the registration.
What do I need to know when using Apple ID to register?
Registration or login via Apple ID is only available on TheStar.com.my or IOS app.
Note: This is only supported on devices with IOS ver 13.6 and above.
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MyStar Account Deletion
What is SSO and what is its relation to my MyStar account?
SSO means Single-Sign-On, the authorisation mechanism that allows your account to sign in to multiple other applications, which in this case ties to The Star, Kuali, and Star Biz7, with a single MyStar account.
In other words, the MyStar account you created in The Star can also be used to login to Kuali and Star Biz7, and vice versa.
Hence, deleting your MyStar account from any of these products will subsequently remove your login access to the others.
What does account deletion mean?
This outcome is irreversible. Hence, please take note of the following:
- You'll lose all the stored data and content (for e.g., Bookmarks, followed Topics in For You, etc.) identifiable to your email in The Star.
- You'll not be able to login to applications linked by SSO.
- If you have active subscriptions for applications linked by SSO, you'll lose access to them once the deletion is completed.
I want to change my registered email address instead of deleting the account. What should I do?
Email address is the unique identifier to your account, hence the change can only be done manually by us. Write in to us at feedback@thestar.com.my with your current email address and indicate your intention to change to a new email address.
How do I delete my account?
iOS app: After logging in, go to Profile. Tap on Delete Account and follow the steps there.
Other platforms: Write in to us at feedback@thestar.com.my with your intention to delete your account.
Can I regain access to my account after it has been deleted?
You may need to register again to regain your account; however, all data previously stored with the deleted account are no longer available.
Will I still get charged even after I’ve successfully deleted my account?
Yes, if your subscriptions are on auto-renewal and you have not done the cancellation on the payment platforms.
Hence, we advise you to cancel any auto-renewal subscriptions with us such as The Star Digital Access before canceling your subscription to avoid getting charged.
Please refer to the guide here for The Star Digital Access or here for Star Biz7 to learn more about canceling your subscription.
How long will the entire account deletion process take?
The whole process will take about 14 days and when complete, we will notify you via email.
What will happen to my existing subscription if I delete my account now?
If you have an active subscription, deleting your account also means that the remaining term will be forfeited.
I have newsletter subscriptions with The Star. Will my account deletion affect the newsletter delivery as well?
By default, no, unless it’s stated otherwise.
In the iOS app, there’s an option to indicate if you wish to stop subscribing to all of The Star’s newsletters together with the account deletion. For the other platforms, indicate your preference in your email request to us.
Please refer to the guide here to learn more about managing The Star newsletter subscriptions.
Can someone else help me delete my account?
No, for this is a sensitive and confidential matter related to your personal information.
You will need to login to your account prior to the deletion request (via iOS app) or send in the request to feedback@thestar.com.my with the email address registered for the respective MyStar account.
I deleted my account by accident, what should I do?
Write in to us at feedback@thestar.com.my as soon as possible and we will try to prevent this deletion and we cannot guarantee as it depends on when we receive your email.
How will I know if my account has been successfully deleted?
We will inform you via email.
Will there be any more data contributed by me that is retained despite the account deletion?
Sometimes business and legal requirements oblige us to retain certain information, for specific purposes, like security, tax and accounting, product enhancement and service continuation. Some of them sit on external platforms that are outside of our boundary.
This includes scenarios like, but not limited to:
- Your subscription packages and transaction history
- Your anonymous data contributed to the product’s usage and statistics
- Your feedback and communication directly with us
- The content you shared to external platforms via our products
- Our app reviews by you on the app stores or external platforms
- The tracking and history on external platforms which you have authorised us to connect for login purposes (for e.g., Facebook and Google Authentication)
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Payment and Billing
Can I get a membership for just the website, without the app?
No, The Star Digital Access membership plan provides access to both TheStar.com.my and app.
What are the payment options available?
Web: You may pay with a credit or debit card. FPX and e-wallet payment options are only available for the 12-Month Plan of the membership if you select the non-auto-renewal option.
App: You may pay with a credit or debit card through in-app purchase. Please refer to the in-app Terms of Sale for Android here or iOS here.
Can I buy more than one membership of The Star Digital Access?
You can only subscribe to one membership per email address.
Why isn’t my membership reflected in my Newsstand account?
At the moment The Star Digital Access and Star Newsstand are on two separate platforms. They share the same MyStar login details but not the subscription information. Click here to view your membership information for The Star Digital Access.
Where can I view details about my membership?
Web: Click here or click on the profile icon at the top of the page.
App: Tap profile icon on the bottom right of the screen and tap 'Subscription Info'.
Can I get a invoice for my membership?
Web: Yes, you will receive a invoice via email after each successful payment. You can also click here to view your Transaction History and past invoices.
App: Yes, you can download your invoice from Transaction History. Tap the profile icon on the bottom right of the screen and tap 'Subscription Info'. Select 'Transaction History' from the drop-down menu.
Where can I view my transaction history?
Web: Click here or hover over the profile at the top of the page and click ‘Transaction History’.
App: Tap profile icon on the bottom right of the screen and tap Subscription Info. Select 'Transaction History'.
Can the Invoice display my company's billing address?
Web: Yes, it can. Click on the profile at the top of the page and go to ‘Manage Billing Info’ to input or change your company’s billing address.
App: Yes. Tap the profile icon on the bottom right of the screen and tap Subscription Info. Select 'Manage Billing Info'.
How do I change my credit card details?
Web: Click here or click on the profile icon at the top of the page and go to the ‘Subscription Info’ tab. Then click on ‘Manage payment info’ and you will be redirected to an iPay88 webpage where you will be able to change your credit card number.
App: For in-app purchase, kindly refer to your Play Store or App Store settings to change your credit card number.
Note: When you input a new credit card, you will be charged a token fee of RM1 to ensure the card is active. The RM1 will be refunded to you later.
When is my billing cycle?
Web: Click here or click on the profile icon at the top of the page and navigate to the ‘Subscription Info’ tab where you will be able to view your billing cycle and other membership information. We will start to charge for your renewal at least 7 days before the last day of your billing cycle. You will be reminded via an email.
App: Tap ‘profile’ icon on the bottom right of the screen and tap ‘Subscription info’ to view your subscription info.
Why didn’t my payment go through?
A charge may be rejected for various reasons. For example, there could be an error in communication with your bank, or a shortage of funds in your account. Try changing your credit card or contacting your bank to understand why the charge is being rejected. If it’s a connection issue, you may try again later.
What happens if I default on a payment?
If you fail to make payment, your membership may be terminated when your subscription expires. You can subscribe again based on the membership plan(s) available at the time of resubscription.
Can I subscribe for just 1 year without auto-renewal?
Yes, we have the 12-month Plan where auto-renewal is optional.
Will I be notified on my next bill if my payment is on auto-renewal?
Yes, if you subscribe through a web browser, we will send you an email reminder on your next monthly charge. If you subscribe through in-app purchase, you will receive an email from iTunes orGoogle.
I have changed my plan, when will I be charged?
If you change from Standard to Premium Plan’s membership, you will get immediate premium access and the new charges will be billed in your next billing cycle.
I have changed my plan, will my new plan start?
If you change from Standard to Premium Plan’s membership, you will get immediate premium access.
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Technical issues
Can I install the same app on both my phone and tablet?
Yes, it’s the same app.
I just subscribed. When will my membership begin?
Thanks for subscribing! Your membership should begin immediately after payment is successful.
I was notified that I have reached the maximum login limit. What should I do?
Digital Access members can enjoy up to four logins on web browsers. If you receive the 'Login limit reached' message when trying to log in, you can click one of the two options:
- Continue here – where you will be logged out of your oldest session so that you can continue on the new browser.
- Manage logins – where you can view all the sessions that you’re logged in to so you can choose which to deactivate.
I already subscribed. Why are articles still being blocked?
Please try the following solutions:
- Your Digital Access membership is tied to your MyStar account. Please ensure you are logged in with the correct MyStar account with an active Digital Access membership and try again.
- If you subscribed through in-app purchase, launch the app and navigate to Profile > The Star Digital Access Subscription > then click the Restore button on the top right of the subscription page.
- Please try to log out then log in again.
- Please ensure you subscribe to the Digital Access membership for TheStar.com.my and NOT The Star ePaper which is a different service to read the digital replica of our newspaper.
If you are still unable to read articles in full after trying the solutions above, kindly contact Customer Service at customerservice@thestar.com.my
I changed my phone. How do I restore my membership if I subscribed through in-app purchase?
Android: On the ‘Subscription info’ screen, tap ‘Subscribe Now’. Sign in with your Google Play ID and tap ‘Restore’ to sync your subscription on your device.
IOS: On the ‘Subscription info’ screen, tap ‘Subscribe Now’. Sign in and tap ‘Restore’ to sync your iOS subscription on your device.
Can I change my email address?
Sorry, you can’t change the email address associated with your MyStar account while retaining your subscription(s), bookmarks, and other settings. Please contact us for further assistance.
How can I reset my password?
Click ‘Forgot Password?’ at the ‘Log In’ page and follow the steps to reset your password.
If you signed up through Google or Facebook, your login details are linked to that account and we are unable to assist with the password reset.
Can I Iog into different PCs and smart devices at the same time?
Yes, you can enjoy up to six simultaneous logins – four logins on web browsers and two logins on the app. If you try to log in to more than four browsers, you will receive a ‘Login limit reached’ message, which gives you the option to ‘Continue here’ (where you will be logged out of your oldest session so that you can continue on the new browser) or ‘Manage logins’.
If I subscribe through the iOS app, can I enjoy my Digital Access membership on Android, PC, and vice versa?
Yes, when you subscribe to the Digital Access membership on any platform, you get full access to TheStar.com.my and app on all platforms. That includes web browsers on PC and mobile, as well as our app on Android and iOS devices.
Registration or login via Apple ID is only available on TheStar.com.my or IOS app.
Note: This is only supported on devices with IOS ver 13.6 and above.
I tried to change my plan but failed. What should I do?
- If you are on the monthly plan and you have more than 21 days before the next billing cycle, please try again later.
- If you are on the 12-Month plan but not on auto-renewal and it’s the last month of your membership, please subscribe when you have reached 21 days before your plan expires.
- If you have cancelled your subscription but have more than 21 days before your subscription ends, please select a plan to subscribe when you have reached 21 days before your plan expires.
- If you have used the change plan option for more than 3 times in less than a year, please cancel and resubscribe when you reach 21 days before your plan expires.
- If you subscribe via our website and the above does not describe your situation, please try to cancel your current membership and resubscribe again 21 days before your plan expires.
- If you are subscribing via our app and want to upgrade from the monthly plan to the 12-Month plan (only applicable to auto-renewal subscribers), tap the profile icon on the bottom right of the screen and tap 'The Star Digital Access subscription' and you may upgrade the plan there.
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In-app purchase
I paid for the Digital Access membership through the app but I still cannot get full access to content.
Please verify that payment is successful by checking the official receipt or the list of subscriptions from your App Store/Play Store settings.
If your payment was successful, try the following approaches:
- Ensure you are using the same email address/login you used to subscribe
- Restore your transaction
- Log out and log in again using the same account
- Restart the app
If the issue persists, contact customer support via Profile > Feedback.
How do I verify that my payment is successful?
How to restore my subscription?
Android:
- On the app, navigate to Profile > Subscribe > click Restore button on the top right of the Subscribe page
iOS:
- On the app, navigate to Profile > Subscribe > click Restore button on the top right of the Subscribe page
How to a request for refund?
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Activation/Discount Code
Are there any codes for The Star Digital Access?
- Yes, we may occasionally offer readers codes to extend their digital access for free or at a discounted rate.
- The Star Digital Access membership may be sold on other channels that are not on TheStar.com.my or the app, e.g. on StarNewsstand. Memberships purchased on such channels will be fulfilled via codes that members must activate.
I have a code, how do I redeem it?
- Please refer to the instructions provided together with the code.
- Select a package > enter the code at check-out page > proceed to payment.
Note: Please make sure the price and package is correct before you make a payment.
Activation Code for Corporate/Newsstand of Free Subscription's CodePlease click here then select 'I have a Free/Corporate/ Newsstand code' to activate the subscription. You may go to ‘Manage Subscription’ to check for your subscription status.
I currently have an active membership on auto-renewal. Can I still use the code?
Yes. However, you must first cancel the auto-renewal feature before redeeming the code.
I have a code, but it’s invalid. What should I do?
There may be a few reasons why the code is invalid.
- Please check the code's terms and conditions. Please note that some codes are one-time use only and may have already been redeemed.
- Please check if your code is a discount code or Corporate/Newsstand for a paid or free subscription code. Then refer to the question 'I have a code, how do I redeem it?'.
- Please check if you have already successfully redeemed the code under 'Manage Subscription'.
- If you currently have an active membership on auto-renewal, please cancel the auto-renewal feature before redeeming the code.
- If your active membership’s expiry date is more than 1 month from now, you will not be able to use any code.
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Cancellation or change of packages
Can I cancel my membership at any time?
Yes, you can cancel your Digital Access membership at any time. When you cancel your paid membership, you will continue to have access for the remainder of the current billing period and will not be charged for your next billing cycle.
However, you cannot cancel your free MyStar account at this time.
How do I cancel my membership or stop auto-renewal?
Web: Click here and click manage payment info to cancel your auto-renewal.
App: If you subscribed through in-app purchase, please cancel your membership through your Play Store or App Store settings. Please refer to the guides here for the Android and here for iOS.
Note: Huawei app: Please cancel from TheStar.com.my
Can I change my current membership plan to another Plan from The Star?
Yes, you can.
Subscribe from web:
Click here. Alternatively, click on the profile icon at the top of the page and go to the ‘Manage subscription’ tab. Then click on ‘change plan’ and select the new plan.
- Upgrade from Standard to Premium - upgrade will be immediate and you will be billed at the Premium Plan’s rate in your next billing cycle.
Note: upgrade plan cannot be done if your current plan has more than 21 days before expiry except those on special cases. There will be cases when upgrade cannot be done where you are required to cancel the plan and resubscribe.
Subscribe from Android and IOS:
On the app, please tap on the profile icon at the bottom and tap subscription history or The Star Digital Access Subscription. Tap change plan and select the new plan. If you cannot change the plan, please try to cancel your current membership and resubscribe when you reach 21 days before your plan expires.
- Upgrade from Standard to Premium - upgrade will be immediately. For Google, you will be billed at the premium plan’s rate in your next billing cycle and for IOS, you will be refunded partially and you will be billed at the Premium Plan’s rate immediately.
Can I get a refund?
Sorry, we do not provide refunds.
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Rewards and Promotion
What are the rewards and promotions?
We occasionally give out good deals like special discounts, promotional codes and more! Subscribe to our newsletters (The Star Daily Alert, The Star Evening Alert etc.), social media pages (Facebook , Twitter , Instagram , Telegram) to keep updated for any promotions.
Celebrating Malaysia! Use code "MERDEKA" to get 50% off our Monthly and Yearly Digital Access subscription from now until 20 September 2023. Please refer here for detailed Terms and Conditions.
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- 1. Starbiz Premium
- 2. Starbiz Premium 7-days Free Trial
- 3. Starbiz Premium Subscription
- 4. Cancellation or change of packages
- 5. Auto-renewal
- 6. The Wall Street Journal
- 7. The Business Times Singapore
Starbiz Premium
What is StarBiz Premium?
StarBiz Premium is a paid membership for exclusive content on StarBiz, The Star Online’s Business section. The Premium membership offers exclusive insights, analyses and curated news on the economy as well as expert advice from industry leaders.
How is StarBiz Premium different from the regular StarBiz?
StarBiz Premium is a paid membership which offers exclusive business content such as technical and economic analyses at attractive price points whereas StarBiz offers general business content for free.
How do I differentiate content from StarBiz Premium and StarBiz?
StarBiz Premium content is indicated by a lock icon next to the headline and is only accessible to members whereas StarBiz is open to all readers.
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Starbiz Premium 7-days Free Trial
How can I apply for the 7-days free trial of StarBiz Premium membership?
Sign in with your existing Mystar or Newsstand account to apply for the trial. Once you have successfully registered, you can read StarBiz Premium content immediately.
Note: 7-days free trial only give you access to StarBIz Premium content only.
I don’t have a Mystar account, can I still apply for the 7-days free trial of StarBiz Premium membership?
Sure. All you have to do is register for a new account to try our 7-days free trial.
I have signed up for an account but I did not receive any verification email, what should I do?
A confirmation email will be sent to you after successful registration. Please check both your Inbox and Spam folders. Kindly register again and ensure that you have keyed in your email address correctly. If you do not receive a confirmation email, please contact Customer Service at 1300 88 7827.
Why do I have to verify with both email and my mobile number?
We require your mobile to verify that you are a legitimate purchaser. Your mobile number will not be shared to third parties without your consent.
I did not receive any 6-digit verification code via SMS, what should I do?
Kindly click ‘resend new code’ or ‘change mobile number’. You may only request for the code up to a maximum of 3 times per day per mobile number. If you still did not receive any verification code via SMS, please contact our Customer Service at 1300 88 7827.
Why can’t I use the same mobile number again for 7-days free trial?
We are sorry but the 7-days free trial is only valid for one redemption per registered mobile number. Therefore, you may only redeem the 7-days free trial once with the same mobile number.
I love StarBiz Premium and would love to continue using it after my trial ends. What should I do?
You may apply for a StarBiz Premium membership to continue to enjoy full access throughout the site.
Note: You may only apply for the membership AFTER your 7-days trial ends.
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StarBiz Premium Subscription
How many membership packages are you currently offering?
We are currently offering two different memberships below:
StarBiz Premium
StarBiz Premium Plus
The memberships come in two forms - monthly and yearly. You may opt-in for auto-renewal to make sure your reading experience are not interrupted.
What are the differences between StarBiz Premium and StarBiz Premium Plus?
StarBiz Premium allows you to gain full access throughout the site. StarBiz Premium Plus allows full access throughout the site and full digital access to The Wall Street Journal and The Business Times.
Note: The Business Times only applies to the yearly membership.
How can I subscribe to StarBiz Premium?
- Click on any premium content (with a lock icon) and you will be directed to our catalogue page > sign in
- Sign in with your existing Mystar or Newsstand account > you will be directed to our catalogue page
- Click on profile icon > subscription info > click subscribe
Can I use my StarBiz Premium user credentials on the Wall Street Journal and The Business Times?
No. Kindly follow the activation instructions sent to your email in order to gain access to The Wall Street Journal and The Business Times.
I don’t have a Mystar account, can I still apply for a StarBiz Premium membership?
Sure. All you have to do is register for a new account to try our 7-days free trial or apply for StarBiz Premium or StarBiz Premium Plus (comes with WSJ and Business Times) memberships.
I have signed up for an account but I did not receive any verification email, what should I do?
A confirmation email will be sent to you after successful registration. Please check both your Inbox and Spam folders. Kindly register again and ensure that you have keyed in your email address correctly. If you do not receive a confirmation email, please contact Customer Service at 1300 88 7827.
Why isn’t my StarBiz Premium membership reflected in my Newsstand account?
StarBiz Premium is an online, web-based content where it is on a different platform. To view your membership’s information for StarBiz Premium, kindly log-in the icon at Business Page and select ‘Subscription Info’.
Where can I view details about my StarBiz Premium membership?
Kindly login and click on the user icon on the top right of the page. Upon clicking on the icon, you will be directed to your StarBiz Premium account where you will be able to view your membership information.
Can I get a tax invoice for my StarBiz Premium membership?
You will receive a tax invoice via email after payment is successful or you may go to ‘Transaction History’ tab (under your account) to view and print it out.
Where can I view my transaction history?
You can view your transaction history under your StarBiz Premium account. Kindly click on the user icon and navigate to the ‘Transaction History’ tab. You will also be able to download your invoice under the ‘Transaction History’ tab.
If I opt for StarBiz Premium Plus, will my access to The Wall Street Journal and The Business Times be renewed concurrently with StarBiz Premium Plus?
Yes. When your StarBiz Premium Plus membership renews, your access to The Wall Street Journal will be renewed. However, you will be required to key in a passcode to renew your access to The Business Times.
I have applied for the full Starbiz Premium Plus membership. How will I receive my access details for Wall Street Journal and Business Times?
You will receive separate emails with activation instructions for access to Wall Street Journal and Business Times.
Can I change my email or edit my profile?
You may edit your profile under the ‘Manage Profile’ tab BUT you will not be able to change your email as it is linked link to your MyStar or Newsstand account.
Can I log in to a different PC/Star Mobile app at the same time using the same email address ?
Yes. You may log in to a different PC using the same email address at the same time. StarBiz Premium is not available on the Star Mobile app. Kindly access the mobile version of StarBiz Premium on a mobile browser (i.e.: Safari, Chrome).
Can I use StarBiz Premium on The Star mobile app?
No. StarBiz Premium is only available on The Star Online website. You may use a browser on your mobile phone (i.e.: Safari, Chrome) to access StarBiz Premium.
Can the Tax Invoice display my company's billing address?
Yes, kindly go to your account settings and click on the ‘Manage Billing Info’ tab to change your billing information.
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Cancellation or change of packages
I opted for a one-year membership to StarBiz Premium, can I terminate my membership halfway?
We’re sorry, but you will not be able to terminate your membership before it ends and there will be no refund for early termination.
Can I change my current membership package to other promotions that The Star Is having?
You will only be able to change your membership package or use new promo codes when your current membership ends.
I signed up for the StarBiz Premium membership, can I switch my membership to StarBiz Premium Plus?
You can only change your membership package or use our promo code when your membership term ends.
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Auto-renewal
Can I choose to activate auto-renewal?
You may choose to activate auto-renewal upon registration for a StarBiz Premium membership. Kindly tick the box that says “Yes, activate recurring payment”.
I accidentally ticked on recurring payment upon registration for a StarBiz Premium membership, can I opt out?
Yes. Kindly go to your account and click on the ‘Subscription Info’ tab to deactivate recurring payments.
Note: Please take note that the effective date of the cancellation will only take place
- Next billing cycle if it’s charged
- End of this billing cycle if it’s not charged.
How do i check if my membership is set for auto-renewal?
Kindly go to your account and click on the ‘Subscription Info’ tab to view membership details.
After I choose to activate auto-renewal, can I change my credit card details after a few months?
We are sorry but we do not support the feature to change credit card information at the moment but we will send you a link to update your credit card when we email you on the next charge to your membership.
How can I cancel auto-renewal?
Kindly go to your account and click on the ‘Subscription Info’ tab to view membership details. You can then deactivate auto-renewal from here.
I’m on auto-renewal. Will I be notified on my next charge?
Yes, you may check for your status under ‘my subscription’ and we will also email you before the next charge.
If you are on 1-mth membership, email will be sent 7-days before expiry
If you are on 1-year membership, email will be sent 1-month before expiry
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The Wall Street Journal
I signed up for the 7-days free trial on StarBiz Premium, will I be entitled to a 7-day free access to Wall Street Journal and The Business Times?
No. The 7-days free trial is only valid for StarBiz Premium content.
Can I login to The Wall Street Journal with my StarBiz Premium Plus user login ID and password?
No, you can’t. You will receive an email from Wall Street Journal for a 1 time sign-in or registration to gain full digital access.
Why do I have to sign up for a Wall Street Journal account?
Because it is a separate product from StarBiz Premium.
I am on a monthly StarBiz Premium Plus membership, do I have to register and redeem for Wall Street Journal every month?
You do not have to redeem it monthly but the validity per redemption is 1-year. So if you are on a monthly auto-renewal, your next redemption will be 1-year later.
I am trying to sign up for a Wall Street Journal membership but I am prompted to pay at their website, what do I do?
Kindly do not pay. If you have subscribed to StarBiz Premium Plus Membership, you will receive an email from Wall Street Journal. Kindly redeem your access from the link given.
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The Business Times Singapore
How do I access content on The Business Times?
You will only get access to The Business Times when you subscribe to 1-year StarBiz Premium Plus Membership. We will send you the activation instruction to access The Business Times.
Do I have to sign up for an account at The Business Times?
Yes, we will send you the activation instruction to access The Business Times where you are required to sign-in or register before you can read.
I have paid for a StarBiz Premium Plus membership but I am unable to access the Business Times, why?
Kindly note that you are only entitled for access to The Business Times if you have signed up for a yearly StarBiz Premium Plus membership package. The Business Times access is
not opento the monthly StarBiz Premium Plus membership package.
My passcode does not work. What do I do?
Kindly contact our Customer Service at 1300 88 7827 for assistance.
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- 1. Classifieds
Classifieds
What is this service all about?
The Classifieds Booking Online system is the latest enhancement to The Star's classified advertisem*nt placement service designed for the convenience of individuals who wish to place classified advertisem*nts in The Star anytime, anywhere. The only requirements are that you have access to an Internet-connected computer and a MasterCard or VISA credit card. For the time being, this is the only acceptable mode of payment. We do not accept payment through Public Bank branches for online booking. In the future or as the market dictates, we will add other payment modes.
How do I place an advertisem*nt via this service?
Just follow the steps:
Step 1: Register as a MyStar user. If you have already registered, go ahead and log in.
Step 2: Click on the "I want to book a new ad" button.
Step 3: Select the advertisem*nt type from the drop-down box, e.g. Cars for sale.
Step 4: Enter the advertisem*nt details.
Step 5: Choose the number of days you want it to be published.
Step 6: Choose the edition in which you want it to be published.
Step 7: Select your preferred publication date(s).
Step 8: Check your advertisem*nt.
Step 9: Submit your advertisem*nt and print out the page for reference.
Step 10: Select "Yes" to continue with credit card payment.
Step 11: Done! Please allow at least one day for processing.
Please close your existing browser and open a new one to pay for subsequent new ad(s) created. This is to avoid errors from occurring during payment for the transaction.
Why should I use it over the traditional method?
Unlike the traditional method where you'd have to call in or show up personally at one of our designated booking centres to place your advertisem*nt, the online service allows you to achieve the same thing at your own time and convenience. In addition, booking via this service offers you more control over how your advertisem*nt will appear. You are also kept informed of the status of your transaction each step of the way.
Is it safe to give my credit card information online?
Despite the stories you may have heard, online credit card transactions are far more secure than offline because your credit card information is communicated securely between your computer and the payment gateway (Citibank). That's right, we don't even collect your credit card information: that portion is done by our payment gateway where the connection is secured by 128-bit encryption technology.
I don't have a 128-bit browser. Would my credit card data be safe?
Yes. With non-128-bit browsers, the encryption level automatically drops to the default 40-bit encryption.
If I change my mind can I revoke my booking?
Yes, you can, as long as your advertisem*nt has not been confirmed or verified by our Classifieds staff. You may check this information by logging in to.
What is the cut-off time if I want my advertisem*nt to appear the following day?
For the initial phase, your advertisem*nt must be submitted by 11am to ensure that it gets published the following day. However, this deadline is subject to change in the future.
What type of advertisem*nt may I book?
Currently, you may only book run-on (text only) advertisem*nts. Please note that classifieds advertisem*nts for the categories "Marriages", "Births", "Obituaries", "Friendship", and "Business Opportunities" require relevant documents for verification, and may not be booked online.
Where will my advertisem*nt be published?
Your advertisem*nt will be published both in The Star newspaper and StarSearch Online.
When should I pay for my advertisem*nt?
Your advertisem*nt booking is not confirmed until the payment process is completed. You will be required to "pay" when booking the advertisem*nt but your credit card will not be charged until our Classifieds staff have approved and verified your advertisem*nt manually. The system will e-mail you the status of your booking so that you will be kept informed at all times.
Why didn't my Metro advertisem*nt appear in the newspaper on Sunday?
Because Metro is not published on Sunday.
What is MyStar?
MyStar is a web community service that enables you to enjoy facilities like chat, clubs, forums, and many others with just a single sign-on. Click here for more information.
I don't want to sign up as a MyStar member. Can I still place my ad online?
No, not at the moment. However, we encourage you to set up a MyStar account to enjoy the flexibility and full advantages of the service, which includes the ability to re-book ads, receive e-mail alerts, as well as other value-added services offered to MyStar members.
I've forgotten my MyStar user ID / password. How do I retrieve this information?
The password and User ID information are sent automatically to a user whenever it is requested. In order for the system to send the information to the correct mailbox, you need to associate your MyStar account with a valid e-mail account, e.g. your Jaring or TMnet accounts. To retrieve your password now, click here.
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If you have additional questions, please call Star Online Booking at 03-79668205 (Mon thru Fri, 9am to 5.30pm), or email us at classifieds@thestar.com.my.
