Frequently Asked Questions: LG Mobile Products (2024)

LG.com U.S. FAQs

1. Will my phone still work?

A. Yes, your current LG phone will continue to work with your service provider.

2. What does LG closing its mobile business mean for current and future devices?

A. It means LG mobile phones and tablets currently on the market will no longer be sold after current inventories are depleted. LG will not be introducing new models into the market in the future.

3. How long will LG mobile products be available for purchase?

A. LG mobile phones and tablets will be available for purchase until inventory is depleted.

4. Will customer service be available to LG phone users after the closing down of the mobile business?

A. In the United States, LG will fully honor its standard limited warranties included with each LG mobile phone and tablet. LG will provide additional after-sales support depending on model and legal/contractual obligations. If you have questions, please contact (800) 793-8896.

5. How long will repair parts be available?

A. LG will continue to provide service parts through the end of your limited warranty period and/or the period required by the laws of your state, whichever is greater. Parts may be available for a longer period depending on your carrier.

6. Will I still be able to buy mobile accessories?

A. Supplies may be limited for various accessories, such as protective cases.

7. What is the status of LG’s Second Year Promise program?

A. This no-cost extended limited warranty program will be fully honored, continuing for those who register their eligible new phone by the deadline. For more details, please see https://lgpromise.com/us/en/pages/claim/home.

8. Will operating system upgrades continue to be provided?

A. LG may offer certain OS upgrades for select models. If you have questions, please contact (800) 793-8896.

9. Will software updates continue to be provided?

A. Yes. Additional details will be provided in the near future.

10. How long will LG applications and services continue to be available?

A. Applications and services will continue to be available and updated in line with the current policies. Relevant information regarding availability will be announced in advance of changes.

11. What are LG Electronics’ plans regarding the LG ThinQ app that monitors and controls home appliances?

A. The LG ThinQ app will continue to be available for download on both Google Play and iOS App Store so consumers can continue to use the LG ThinQ ecosystem of smart products and services.

12. Besides phasing out smartphones and tablets, what about other LG wireless devices?

A. LG wireless headphones, earbuds and Bluetooth speakers will still be available from LG Electronics.

13. How will customers’ personal information be properly handled?

A. LG mobile phones operate on your carrier network using the Android operating system and can run third party apps and services. LG will continue to handle any personal information it collects via its apps and services in accordance with its privacy policies. For product registration and customer service, please see https://www.lg.com/us/privacy. For all other LG services, please see the privacy policy that is provided with that service. Otherwise, please see the privacy policies of Google, your carrier, or the third party services.

14. What happens to the personal information stored on my device?

A. Personal data on your phone will remain accessible to you as your phone remains fully functional. To the extent you store data on a cloud service by a carrier, Google or other third party provider, consult with the terms and conditions provided by such provider.

15. What will happen to the QLens and PC Suite / LGST / LGCM (Connection Manager) / LG Mirror Drive services?

A. We at LG Electronics sincerely thank you for using these services over the years. We regret to inform you that they will be discontinued as of July 31, 2021.

Frequently Asked Questions: LG Mobile Products (2024)

FAQs

Why are LG phones being discontinued? ›

LG surprised a lot of people by announcing the termination of their smartphone business on April 5, 2021. Instead, the company wants a chance to focus on other lines of business that offer them more growth opportunities. These include smart appliances, connected devices, and even robotics.

What is happening with LG phones? ›

LG had also said that it will provide three years of software updates to its smartphone users. LG, earlier this month, announced that it was shutting down its mobile phone business. While making the announcement the company had also said that it will provide three years of software updates to its smartphone users.

How much longer will LG phones be supported? ›

LG closed its mobile division, and on its way out promised current devices will keep receiving firmware updates until the summer of 2025. The Korean company now revealed the next three devices that will receive Android 12.

Will my LG phone still work in 2023? ›

A. Yes, your current LG phone will continue to work with your service provider.

Are LG phones still usable? ›

Don't worry, you will still get the Android 12 update despite operations shutting down.

Are LG phones still going to work? ›

The company officially stopped making phones in April, 2021. Despite that though, there are still many good phones the company released in 2020 and in 2021, that will continue to be supported for their remaining lifetime. This way, if you want to get an LG phone, you can still do that.

What does LG stand for? ›

"Life's Good" slogan, and futuristic logo are a great representation of what we stand for. Global, Tomorrow, Energy, Humanity and Technology are the pillars that this corporation is founded on; with the capital letters L and G positioned inside a circle to center our ideals above all else, humanity.

How often does LG update their phones? ›

The company said in 2021, “All premium LG smartphones currently in use will receive up to three iterations of Android operating system updates from the year of purchase." That use of the phrase “up to” suggests to use there's no guarantee Android 13 will land on these phones, and only time will tell how long LG ...

What phones will no longer be supported? ›

Some tracfones, flip phones, Jitterbugs and even older-style smartphones will no longer be able to make calls once the networks are taken down. Most of these phones, which are sometimes called “third generation” phones were launched nearly 20 years ago and will no longer work with most of the carriers in 2022.

Which phone will be supported the longest? ›

Samsung currently leads the Android smartphone market in software updates, surpassing even Google. Since the S22 generation, Samsung has provided four years of major updates and two years of additional support for its high-end devices and folding phones, including the S23, S22, S21, and their respective models.

Will 4G phones be obsolete in 2023? ›

Is it OK to buy a 4G phone in 2023? 4G phones still work on 4G LTE networks for now, but eventually they will become obsolete. Consider how long you plan to keep your phone; if you plan to keep your phone for longer than a year or so, it might be a good idea to get a phone that is 5G compatible.

Will I be able to use my 4G phone in 2023? ›

Within the U.S., it's reasonable to assume that by the end of 2022 there will not be a single major carrier supporting 2G. The same fate awaits 3G. 4G LTE operates under a different scenario, and we can confidently say that 4G will be around for at least another decade.

What cell phones will not work next year? ›

All of the major US 3G networks are scheduled to shut down in 2022. Whether you're with AT&T, T-Mobile, or Verizon, this may affect your phone, your home alarm system, or even your car.

Does LG slow down old phones? ›

LG and Samsung told Phone Arena that they do not reduce phone performance as phones age.

Is an LG phone considered an Android? ›

LG phones are built on the Android operating system, which you can customize to get the most out of your phone.

Does LG have a 5G phone? ›

LG V60 ThinQ™ 5G | T-Mobile

4.1 out of 5 stars. Read reviews for average rating value is 4.1 of 5. Read 73 Reviews Same page link.

What phones are similar to LG? ›

Motorola Moto G Stylus (2021)
  • LG.
  • Google.
  • TCL.
  • Doogee.
  • Blackview.

What does it mean when a phone is unlocked? ›

A carrier-imposed “lock” is a software code that prevents your phone from working on another cellular network. With an “unlocked” phone, on the other hand, you can get service with any carrier on a compatible network — and that's just one of the benefits of an unlocked phone.

Are LG products reliable? ›

The best bottom-freezer brand is LG, which earned a top rating for predicted reliability and a very good rating for owner satisfaction. Fisher & Paykel and Kenmore also received excellent predicted reliability ratings but got just middle-range scores for owner satisfaction.

Is LG owned by Samsung? ›

LG Electronics is also the world's second largest TV manufacturer behind Samsung Electronics.
...
LG Electronics Inc.
LG Digital Twin Tower in Yeouido-dong, Seoul, where LG Electronics is headquartered
Total equity₩22.5 trillion (2022)
Number of employees75,000+ (2022)
ParentLG Corporation
Websitewww.lg.com
16 more rows

Who is LG owned by? ›

LG Corporation
ProductsElectronics chemicals telecommunications engineering information technology power generation
RevenueKRW 156 trillion (2018)
OwnersKoo family (45.9%) National Pension Service (8.03%) Mirae Asset Financial Group (5.5%)
Number of employees222,000 (2012)
Korean name
24 more rows

Should you update your phone every year? ›

Upgrading Your Phone Every Year

Upgrading every year also means you never have to worry about your battery degrading since you're getting a fresh one with each new model. You're also getting the latest chip and camera system for a better experience during gaming and photography.

Should I update my phone every time? ›

Phone software updates are essential for numerous reasons. They improve the phone's functionality and make it much more efficient. Updated phones do not usually experience compatibility issues with the latest software either, so you can download or use the latest versions of any application you like with ease.

How do you know when it's time to upgrade your phone? ›

And when you get that new phone, be sure to also get an iPhone or Android phone case.
  1. Sign 1. Your Phone Has Sustained a Lot of Physical Damage.
  2. Sign 2. The Battery Dies Quickly.
  3. Sign 3. Your Buttons or Screen Stop Functioning.
  4. Sign 4. You Have an Out-of-Date Model.
  5. If You Upgrade Your Phone, Upgrade Your Case as Well.
Mar 1, 2023

Are 4G phones going away? ›

The growth of 5G networks doesn't mean 4G is going away. Mobile carriers will use existing 4G LTE networks to provide their customers' cell service well into the next decade. 5G networks will work with 4G — not outright replace it. The upshot is that 5G-capable cell phones will still use 4G technology.

Will older cell phones stop working? ›

What is happening? Mobile carriers are shutting down their 3G networks, which rely on older technology, to make room for more advanced network services, including 5G. As a result, many older cell phones will be unable to make or receive calls and texts, including calls to 911, or use data services.

Is it possible for a phone to last for 10 years? ›

A smartphone that is made for longevity can be a real thing. Too bad that's not how most of them are designed. As a subscriber, you have 10 gift articles to give each month.

How many years can a phone last at maximum? ›

Average lifespan of a smartphone: A smartphone has an average life span of 2.58 years. According to reports, iPhones last 4-10 years, while Samsung phones last 3-6 years. Many factors affect a smartphone's lifespan, including the condition of the screen, the hardware, and the battery's health.

Which Android is no longer supported? ›

Android OS
ReleaseReleasedSecurity Support
7 'Nougat'6 years ago (22 Aug 2016)No
6 'Marshmallow'7 years ago (05 Oct 2015)No
5 'Lollipop'8 years ago (12 Nov 2014)No
4.4 'KitKat'9 years ago (31 Oct 2013)No
19 more rows
Mar 30, 2023

What is the difference between LTE and 4G? ›

So what's the difference between 4G and LTE, and is 4G or LTE better? In short, 4G offers a much faster speed, more stability and access to a larger variety of online activities. LTE is a half-point between 3G and 4G, so its performance suffers compared to the fourth generation.

How can I convert my 4G phone to 5G? ›

Google Pixel/stock Android phones

Open Settings> Network & Internet> SIMs> Preferred network type>Choose 5G.

What is the difference between 4G and 4G LTE? ›

LTE covers a range of 3Mbps and falls just short of 4G speed. On the other hand, the international telecommunication network classified 4G as network standards operating with a download speed between 100 Mbps and 1 Gbps. This is the actual speed of genuine 4G networks.

What does LTE mean on my phone? ›

LTE stands for Long Term Evolution and is sometimes referred to as 4G LTE. It's a standard for wireless data transmission that allows you to download your favorite music, websites, and video really fast—much faster than you could with the previous technology, 3G.

What will happen to all 4G phones when 5G comes? ›

The 5G phones currently on the market are "backward compatible," meaning that they are capable of functioning on earlier-generation networks outside of 5G coverage areas. Will a 3G or 4G phone continue to work? 4G devices will continue to work.

Why does my phone say LTE instead of 5G? ›

When 5G speeds don't provide a noticeably better experience, your iPhone automatically switches to LTE, saving battery life.

How long does it take for a cell phone to become obsolete? ›

Some devices can even last upwards of five years if treated gently. However, you might start noticing a decline at around the three-year mark. It's usually at this point that your hardware becomes outdated, with no new operating system updates from developers.

How do I know if my phone is 3G or 4G? ›

On Android smartphones, go to settings > Network settings > mobile network. It should give you a dropdown menu of mobile standards such as 2G, 3G or LTE (4G). If you don't see 4G or LTE, then your smartphone doesn't support the standard.

How long should I keep my cell phone? ›

Due to the lifespan of cellphone data contracts (generally two years), many people replace their phone every two years. However, if one of your New Year's resolutions for 2020 is to take better care of the environment, one good step to take is to keep your cellphone for its entire lifespan.

Does Verizon make LG phones anymore? ›

Shop LG 5G Premium Phones Now- Verizon. productivity and fuels passions at every turn.

Is LG affiliated with Samsung? ›

LG Electronics is also the world's second largest TV manufacturer behind Samsung Electronics.
...
LG Electronics Inc.
LG Digital Twin Tower in Yeouido-dong, Seoul, where LG Electronics is headquartered
Total equity₩22.5 trillion (2022)
Number of employees75,000+ (2022)
ParentLG Corporation
Websitewww.lg.com
16 more rows

What phone replaced the LG phone? ›

Samsung is already the second-largest smartphone brand in the US, and its A-series phones have been the big winners in LG's absence. According to Counterpoint Research, Samsung's A-series phones contributed to its 11 percent year-over-year sales growth in Q4 of 2021.

What phones are Verizon shutting down? ›

Verizon's 3G network is now shut down

After December 31st, 2022, if you are a Verizon subscriber still rocking a device that is 3G (CDMA) or 4G that does not support HD Voice (Non-VoLTE), the device will no longer make/receive calls, send/receive text messages, or use data services.

Is LG better quality than Samsung? ›

If you prefer a brighter picture, Samsung's QLED sets are the way to go. However, if you want a better contrast ratio (where blacks look black and not gray) and a wider viewing angle, we recommend an OLED TV from LG.

Which is better quality Samsung or LG? ›

Samsung vs LG

Samsung TVs generally have better picture quality than the average LG LED-backlit LCD TV. Samsung TVs usually get a fair bit brighter and have better contrast, while LG TVs generally have much wider viewing angles and better smart features.

Which is best Samsung vs LG? ›

Is LG better than Samsung in TV? When it comes to Samsung TV vs LG TV, QLED TVs from Samsung is the superior of the two brands. Along with this, for people who are looking for an enhanced contrast ratio and a wider viewing angle, LG OLED TVs are a good way to go.

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