GoodRx - Error (2024)

FAQs

Why do pharmacists not like GoodRx? ›

“Pharmacies hate GoodRx's system since they lose money from the potential profit, they would have made from cash paying customers and then also lose money when they pay a fee for selling to a patient who might have used their pharmacy anyway,” says Dr. Fein.

The prices listed on GoodRx are updated constantly and are generally very accurate, but if you believe you were charged the wrong price at the pharmacy when using a GoodRx coupon, there are a few things you will want to check. First, does the coupon you used match the information on your pharmacy receipt?

GoodRx violated the Health Breach Notification Rule by failing to notify consumers, the FTC, and the media about the company's unauthorized disclosure of individually identifiable health information to Facebook, Google, Criteo, Branch, and Twilio.

Predictability. GoodRx's prices “fluctuate frequently — daily, weekly or monthly” the company's website says. So it might be hard to predict what you'll pay and where you'll have to go for your medications from month to month.

GoodRx, a pharmacy discount app, is facing numerous challenges including shrinking business, trouble with customers and the FTC, and the departure of its founders. The company's pivot to direct relationships with retail pharmacies may not be successful, and its subscription plan is shrinking.

Participating pharmacies are required to accept GoodRx through contracts with their pharmacy benefit managers (PBMs). An exception is for controlled medications. Accepting a GoodRx coupon for a controlled medication is always at the discretion of the pharmacist.

Keep in mind that you cannot use GoodRx and insurance at the same time. However, you can use GoodRx instead of insurance or government-funded programs, such as Medicare or Medicaid, to pay for your prescription medications. GoodRx is not insurance.

Bottom Line. SingleCare and GoodRx make prescription drug prices more affordable for consumers. Both companies have identical aims, but SingleCare generally offers lower pricing and free delivery. The tradeoff is the extra features GoodRx offers in its paid plans and affordable telehealth appointments.

When a patient redeems a GoodRx discount coupon, the pharmacy pays a fee to the PBM, who splits the fee with GoodRx. GoodRx also takes in membership fees from consumers and marketing revenue from pharmaceutical companies that use its platform.

THE LAWSUIT: A class action securities lawsuit was filed against GoodRx Holdings, Inc. that seeks to recover losses of shareholders who were adversely affected by alleged securities fraud between September 23, 2022 and November 8, 2022.

Who is GoodRx's biggest competitor? ›

The closest competitor to goodrx.com are drugs.com, singlecare.com and mayoclinic.org.

The top-line slide was due in large part to a $10 million contract termination with a client GoodRx was forced to book as a reduction of revenue. Even stripping that out of the equation, though, leaves the company with only thin (1%) year-over-year growth in that line item.

FAQ. When is Prescription Savings Club ending? It is ending on August 31, 2024, but Walgreens will continue to accept many other prescription discount cards including SingleCare, GoodRx and more.

You may be receiving a message like "Service Access Denied" when you try to use GoodRx Text or request coupons via text. This is probably because your cell phone provider (e.g. Verizon, T-mobile, ATT, etc) has blocked our 3rd party messaging provider.

Although GoodRx is a free service, the company sells its technology, as well as its monthly subscription service, called GoodRx Gold. The company also runs ads on its website and mobile app, and receives referral fees by certain health plans, drug manufacturers, or pharmacy benefit managers when a discount is used.

While most U.S. pharmacies accept GoodRx discounts, there are a few exceptions to keep in mind: Walmart's new opioid policy – As of June 1st, 2018, Walmart will no longer accept any discounts for an opioid prescription. For more information on Walmart's policies regarding Opioid prescriptions click here.