You may edit case information before submitting the case. From the Review Case screen, you can correct information before submitting the case by selecting the Edit Case Details button. If you need more time to verify the information is correct, you may click Save & Exit to exit the case. You can locate the case later under View/Search Cases.
You can also use the Close Case link at the bottom of the review page to close the case without submitting it. Then create a new case with the correct information.
If you submit a case and the information entered does not immediately match DHS and/or SSA records, the Review Case – Are You Sure? screen appears. From this screen you can correct and confirm case information.
If a case resulted in a Tentative Nonconfirmation (mismatch) because incorrect information was entered, select the statement “The information entered was not correct” and close the case. After closing the case, create a new case with the correct information.
