How to Negotiate with Credit Card Companies - Meet Penny (2024)

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In January of 2007, we filed for bankruptcy, and it was a mistake. We carried tremendous guilt, feeling we had left God’s will looking for an easy out, and the monthly payment for the Chapter 13 bankruptcy was still more than we could bear. We ended up contacting our trustee andleaving thebankruptcy early.

However, the debt remained. In fact, the collectors began demanding payment in full and they wanted it NOW.

Since we had received an income tax refund, we decided to do some research and chose to negotiate with the credit card companies ourselves. All glory to God… we were able to reducea five figure debt by 60% and pay it off in ten months.

How to Negotiate with Credit Card Companies - Meet Penny (1)

If you are caught between phone calls from debt collectors and annoying “final notice” letters in the mail, consider these tips that might help you pay off your debts quickly.

Know the statute of limitations

First, researchthe statute of limitations on your type of debt for your state because your debts might be un-claimable by the collection agency.

Each state has a statute of limitations on credit card debt. In our state, if we had not made a payment in three years, the debt was considered un-claimable and it had to be forgiven. However, our bankruptcy trustee was making tiny payments to keep the debt active.

Know who holds your debt

Next, understand who exactly is claiming to own your debt. After several months of being unable to solicit payments on your account, a credit card company will sell your account to a collection agency. Some agencies are parented by the credit card company while others are third parties.

Once your debt is sold, the credit card company is no longer a part of the debt repayment process. They have sold the debt for a portion of what you owed (10% to 20%), writing off the remainder of the balance as “bad debt,” and received a tax credit for the unpaid balance rom the government. The collector is now in charge and will try to solicit payment for the complete balance… even though they only paid for part.

Have a plan before you negotiate

Negotiating with the credit card company

If you are within the statute of limitations and the credit card company still holds your debt, consider this plan…

1) Call the credit card companies and tell them you are under a financial hardship to see if they can adjust your interest rate. Then, pay the minimum payment. DO NOT tell them your plan.

2) Start saving cash in a sock. Not in the bank. Every deposit will be tracked should you need to file bankruptcy. Under bankruptcy, you will not be able to have a savings account nor pay a tithe or make charitable contributions.

3) When you haveaccumulated enough money, start negotiating with the credit card company. It is completely up to you whether or not you continue to pay them minimum payments or want to deal with the incessant phone calls for three to six months, but patience is your friend. You really want them to be ready to negotiate.

How to Negotiate with Credit Card Companies - Meet Penny (2)

If you choose to negotiate directly with the credit card company, you need to have enough cash ready to pay off the amount you agree upon. Most will want at least 50%. The rest is written off as bad debt, and you have to pay taxes on the remaining portion but your credit report will state that the debt was cancelled as agreed.

Negotiating witha collection agency

If your debt has been sold to a collector, do not fret. We discovered negotiating with a collection agency was actually easier. Since the collector only paid the credit card company 10 to 20% for your debt, you can begin the negotiation process for a much lower rate. You can start by offering them 20% and negotiate back and forth.

If they act like that is ridiculous, make the agency aware that you know they paid a small fraction of what they are asking and request that they call back when they are willing to negotiate. You might need to press hard to speak with someone who has the authority to write a contract with you, but if you find the right person, the process can move quickly.

Once you reach an agreement, have the total amount and payments placed in a contract. They will then give you about nine months to pay off the negotiated amount. Again, the balance is written off and you have to pay taxes on it, but the deal is done. The debt is gone. Nothing remains but the ugly mark on your credit report.

Keep track of the details

As you work through this process, keep a log of each time you call the company or each time they call you. Write down the incoming phone number, the name of the representative, the time, and exact details about your conversation. Always write down what you offered and how they countered your offer.

Overall, if you are willing to negotiate and have a substantial downpayment to place towards the new contract, these companies will work with you. Their job is to make money. Your job is to pay them off with as little as possible and never owe them another penny for as long as you live.

Have you ever negotiated a debt? What did you learn about the process that mighthelp others?

How to Negotiate with Credit Card Companies - Meet Penny (2024)

FAQs

What percentage will credit card companies settle for? ›

What percentage will credit card companies settle for? Creditors often accept 20% to 100% of the outstanding balance. The actual amount they are willing to settle for depends on individual circ*mstances and negotiation skills.

What to say when negotiating a debt settlement? ›

“As for the negotiations, be persistent and persuasive,” Schwab says. “Write down your arguments beforehand and make them sympathetic to your case.” Share any truthful reasons you may be having a hard time and show that you want to pay as much debt as you can.

What percentage should I offer to settle debt with a collection agency? ›

What Percentage Should You Offer to Settle Debt? Consider starting debt settlement negotiations by offering to pay a lump sum of 25% or 30% of your outstanding balance in exchange for debt forgiveness. However, expect the creditor to counter with a request for a greater amount.

How do credit card companies make the most profit from _______________ responses? ›

Credit card companies generate most of their income through interest charges, cardholder fees and transaction fees paid by businesses that accept credit cards.

What is the lowest a creditor will settle for? ›

Depending on the situation, debt settlement offers might range from 10% to 80% of what you owe.

What is the lowest you can settle a collection? ›

Some will only settle for 75-80% of the total amount; others will settle for as a little as 33%. Looking for a place to set the bar? The American Fair Credit Counsel reports the average settlement amount is 48% of the balance. Again, start low, knowing the debt collector will start high.

What is the 11 word phrase to stop debt collectors? ›

If you are struggling with debt and debt collectors, Farmer & Morris Law, PLLC can help. As soon as you use the 11-word phrase “please cease and desist all calls and contact with me immediately” to stop the harassment, call us for a free consultation about what you can do to resolve your debt problems for good.

What if a debt collector won't negotiate? ›

Keep trying to persuade your creditors by writing to them again. It is very important that you don't give up if your creditors refuse your offer. Make the payments that you have offered and ask the creditors to reconsider.

What is a reasonable full and final settlement offer? ›

If you come into a lump sum and are interested in using that money to make a debt settlement offer, you will first have to work out how much money to offer. Ultimately, a 'reasonable' amount to offer as a full and final settlement is whatever your creditors are willing to accept.

What percentage is a good settlement? ›

For junk debt buyers, a low settlement could be around 10% of the total debt, but more typically, offers between 30% and 40% are accepted, especially if you can pay in a lump sum shortly after reaching an agreement.

Will a debt collector take 50%? ›

Some want 75%–80% of what you owe. Others will take 50%, while others might settle for one-third or less. If you can afford it, proposing a lump-sum settlement is generally the best option—and the one most collectors will readily agree to.

Can I negotiate debt settlement yourself? ›

You can hire a debt settlement company who will negotiate with your creditor for a fee, or you can cut out the middleman and do it yourself. Debt settlement is commonly used when the borrower can no longer afford the high interest on credit card debt, coupled with the amount owed.

How do credit card companies trick you? ›

Major payment processors like Visa and Mastercard mine vast amounts of data from their cardholders. They know a lot about your spending habits, which might sound creepy, but it's crucial for detecting fraud. Over time, they build a profile of where you usually spend your money, how much, and how often.

Do credit card companies like when you pay in full? ›

While the term “deadbeat” generally carries a negative connotation, when it comes to the credit card industry, you should consider it a compliment. Card issuers refer to customers as deadbeats if they pay off their balance in full each month, avoiding interest charges and fees on their accounts.

What are the three C's of credit? ›

Students classify those characteristics based on the three C's of credit (capacity, character, and collateral), assess the riskiness of lending to that individual based on these characteristics, and then decide whether or not to approve or deny the loan request.

What percentage should I offer a full and final settlement? ›

What percentage should I offer a full and final settlement? It depends on what you can afford, but you should offer equal amounts to each creditor as a full and final settlement. For example, if the lump sum you have is 75% of your total debt, you should offer each creditor 75% of the amount you owe them.

Is it worth settling credit card debt? ›

If you can afford to pay off a debt, it's generally a much better solution than settling because your credit score will improve, rather than decline. A better credit score can lead to more opportunities to get loans with better rates.

How much should I offer to settle an old debt? ›

Offer a Lump-Sum Settlement

Some want 75%–80% of what you owe. Others will take 50%, while others might settle for one-third or less. If you can afford it, proposing a lump-sum settlement is generally the best option—and the one most collectors will readily agree to.

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