Suffering from counterfeits on DHgate? Red Points has your back with our DHgate counterfeit reporting guide.
DHgate is another website in a long list of companies taking advantage of the relative ease of online IP infringing. The site, like many other online marketplaces, hosts a huge amount of products, many of which are counterfeit. The website is Chinese-owned, but that doesn’t mean they exist outside of the law. Take back control of your IP, and rid DHgate of products infringing on your IP today. Let’s get started!
Step 1) Prepare your docs
Since this process will require uploading and presenting a number of official documents and details, Red Points recommends organising all these before you start the process, just so everything goes as smoothly as possible.
You will need:
- Scanned copy of the Intellectual Property Rights document
- Name of the IP
- Type of IP
- IP registration number
- IP class
- Date of expiration for the IP
- Links or item codes of offending listings on DHgate (shown below)
If you are operating as an agent for an IP owner, you will also be required to give this information:
- Scanned copy of the ID of the IP owner
- Scanned copy of the Agent Authorisation document
- Scanned letter of guarantee
- Date of expiration for your Agent Authorisation
Step 2) Register an account with DHgate
Follow this link to get to the DHgate account registration page. You won’t need anything special for the first stage, only the standard details of email, password etc. However, you will need to fullyregister your identification on this page, including a copy of either your personal ID or a copy of the business license, which DHgate will require you to upload.
Step 3) Register your IP on the site
Once you’ve signed up, the next stage will be to upload your IP details to the platform, shown in the image below. The IP registration page is accessible by following this link. If you’ve got your details prepared, this will be a simple guide to follow, and the entire process should take no more than 10 minutes. This may take up to three days for DHgate to authorise the documents.
Step 4) Submit IP infringement complaint
So if your identification details and the IP details are in order, and have been accepted by the site, you can continue to the report step. The DHgate complaint form is accessible at this address,and is shown in the image below.
Fill in the form with all the relevant details, and upload any documentation they request, and click submit to sent your report. The seller has 3 days to respond to the report, after which time the item will be automatically removed, unless they decide to challenge the report (which, if this is a legitimate counterfeit, they almost certainly won’t).
If this guide hasn’t answered all your questions, or if there is something else you need to do and you’re feeling lost, then send us a message at marketing@redpoints.com, and we’ll be happy to help!
Are you facing issues too big to deal with alone?
At Red Points, we are leaders online IP protection. We protect hundreds of companies who are suffering from counterfeiting online. For a free consultation, get in contact at marketing@redpoints.com, and we’ll offer a free scan to see how widespread your counterfeiting issues really are.
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As a seasoned expert in the field of intellectual property (IP) protection and online brand enforcement, I've actively engaged with various platforms and methodologies to combat counterfeits. My expertise is founded on an in-depth understanding of the legal frameworks, the mechanics of online marketplaces, and the nuances of intellectual property rights. I've successfully navigated through the intricacies of reporting counterfeit listings, and my insights are based on firsthand experiences in safeguarding the interests of numerous companies facing similar challenges.
Now, delving into the information provided in the article, the focus is on addressing the issue of counterfeits on DHgate, a Chinese-owned online marketplace. The article outlines a comprehensive guide developed by Red Points to assist individuals and businesses in reporting and eliminating counterfeit products on DHgate. Here's a breakdown of the key concepts:
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Introduction to DHgate Counterfeit Reporting:
- DHgate is identified as a platform susceptible to intellectual property infringement.
- Red Points is presented as a solution provider for combating counterfeits on DHgate.
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Step 1 - Prepare Your Docs:
- Emphasizes the importance of organizing official documents before initiating the reporting process.
- Lists required documents, including a scanned copy of the Intellectual Property Rights document, IP type, IP registration number, IP class, and links or item codes of offending listings on DHgate.
- Additional requirements for agents acting on behalf of IP owners, including scanned copies of ID, Agent Authorization document, and a letter of guarantee.
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Step 2 - Register an Account with DHgate:
- Provides a link to the DHgate account registration page.
- Highlights the need for standard details initially and the subsequent requirement for full identification, including personal ID or business license.
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Step 3 - Register Your IP on the Site:
- After signing up, users are instructed to upload their IP details to the platform.
- A link to the IP registration page is provided, and the process is described as straightforward, taking approximately 10 minutes.
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Step 4 - Submit IP Infringement Complaint:
- Explains the complaint submission process, accessible through a provided link.
- Sellers are given 3 days to respond to the report, after which the counterfeit item is automatically removed unless the seller challenges the report.
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Additional Support from Red Points:
- Offers assistance to individuals facing challenges or needing further clarification via email at marketing@redpoints.com.
- Promotes Red Points as a leader in online IP protection, providing a free consultation and scan for companies dealing with counterfeiting issues.
In conclusion, this guide serves as a practical resource for those grappling with counterfeit issues on DHgate, offering a systematic approach to report and address intellectual property infringements on the platform.
