If you see No Service or Searching in the status bar on your iPhone or iPad (Wi-Fi + Cellular), your device isn't connected to a mobile network. If you see SOSor "SOS only"in the status bar, your device can still make emergency calls.
Check your coverage area
- Make sure you're in an area with mobile network coverage.
- Turn mobile data off and then back on again. Goto Settings, then tap Cellular or Mobile Data. If you're using an iPad, you may see Settings > Mobile Data.
- If you're travelling internationally, make sure your device has been set up for data roaming. Go to Settings > Mobile Data > Mobile Data Options > Data Roaming.
If you see SOS or SOS only
If you're on AT&T's 3G network
AT&T is phasing out their 3G network. If you see No Service in the status bar of your device and you have an iPhone5s, iPhone5c or earlier, or an iPad2 Wi-Fi+Cellular or earlier, contact your network provider to discuss your options.If you have an iPhone6 or later or an iPad (3rd generation) or later, follow these steps:
- Update your iPhone or iPad to thelatest version of iOS or iPadOS.
- Go to Settings > Mobile Data. Then:
- For iPhone, tap Mobile Data Options, then turn on Enable LTE.
- For iPad, turn on LTE.
If you still see No Service after following these steps, contact your network provider.
iPhone and iPad devices that support 5G networks are not affected by the phasing out of 3G networks.
Restart your iPhone or iPad
Restart your device. If you're not sure how to do this, follow these steps to restart your iPhone or restart your iPad.
Check for a Network Provider Settings update
To manually check for and install a network provider settings update:
- Make sure your device is connected to a Wi-Fi or mobile network.
- Tap Settings > General > About. If an update is available, you'll see an option to update your network provider settings.
- To see the version of network provider settings installed on your device, tap Settings > General > About and look next to Network Provider.
If you insert a new SIM card into your iPhone or iPad, you will need to download the network provider settings for your new network provider.
Turn your mobile line off and back on
Go to Settings > Mobile Data and check if your mobile line is turned on. If your mobile line is turned off, turn it back on. Then check if you have service.
If you can't see your mobile line in Settings > Mobile Data, you should set up an eSIM or insert a physical SIM card.If you're using aphysical SIM card, remove the SIM card and put it back in.
If your SIM card is damaged, doesn't fit in the SIM tray or you've transferred your physical SIM card from another device, ask your network provider for a new SIM card.
Find out more about removing youriPhone SIM cardoriPad SIM card.
Reset your Network Settings
Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This will also reset Wi-Fi networks and passwords, mobile data settings, and VPN and APN settings that you've used before.
Update your iPhone or iPad
Update your iPhone or iPad to the latest version of iOS or iPadOS.
Contact your network provider
Issues with your network provider or account may affect your service. Contact your network provider to:
- Verify that your account is active and in good standing.
- Make sure there are no outages in your area.
- Check that your device hasn't been blocked from receiving mobile data services and that it has been set up with the right data plan.
Only your wireless network providercan access and manage details about your account:
Get more help
If your network provider confirms that there's no issue with your account or network, but you still can't connect to a mobile network, contact Apple Support.
If you see an alert next to No Service, find out what you can do.
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