- As with other activities, referral systems should be monitored and evaluated for effectiveness, to ensure that the system is functioning consistently and meets the needs of survivors in a timely manner. The following indicators can be used to monitor:
- Total number of referrals made
- Number of referrals made to which services
- Number or percent of referral services completed
- Number or percent of clients who reported their needs were met
- Number of follow-up referrals made
- Number or percent of clients who report satisfaction with referral process.
- When designing referral systems, actors should develop and implement specific tools that help to facilitate the delivery of quality services through the referral process, such as a directory of services, referral forms, client tracking forms and referral registers.
Tools:
Why do we have referral systems? (International Rescue Committee). Power Point available in English.
See Also
6 tips for following up on email pitches without being annoying8 Follow Up Email Samples and Mistakes | DayliteEstablishing and Providing Effective Referrals for Clients: A Toolkit for Family Planning ProvidersWhat is Referral Tracking, Why & How to Do it (& Free Template)Service Mapping Tool (International Rescue Committee). Power Point available in English.
Safety Audit Tool (International Rescue Committee). Power Point available in English.
Individual Interview Tool (International Rescue Committee). Power Point available in English.
Focus Group Discussion Tool (International Rescue Committee). Power Point available in English.
Community Mapping Guidance Note (International Rescue Committee). Power Point available in English.
