NFL Tickets: Everything You Need to Know (2024)

This season NFL fans have the power of Ticketmaster SafeTix™. SafeTix are powered by a new and unique barcode that automatically refreshes every few seconds so it cannot be stolen or copied, keeping your tickets safe and secure.

Additionally, they offer the same flexibility and features you enjoy to manage your tickets. From transferring tickets to family and friends, to selling your tickets when plans change — you can count on Ticketmaster SafeTix to always get you to the action in the safest way possible.

Below we have commonly asked questions about how to use your SafeTix on game day.

Access Your Tickets

How do I know which Ticketmaster account I need to sign into?

• Use your Team Account to visit your NFL team ticket page or team app to sign in using your Ticketmaster credentials.

• Use your My Account on a mobile web browser or the Ticketmaster app.

Once you've accessed your tickets, we recommend adding them to your digital wallet. Visit the FAQ How do I add tickets to a digital wallet? for more information.

Attending the Game

How do I enter the stadium with my ticket?

When you arrive at your game, you’ll need to display your tickets on your mobile phone. Screenshots and print outs will not be accepted for NFL games.

1. Open the Ticketmaster app, Apple Wallet or Google Pay app to locate your ticket.
2. Hold the top of your device near the ticket reader and you’re all set. Multiple tickets? Just swipe over and repeat.

What if I don’t have a smartphone or my phone is broken?

If you have a cracked screen, or are just not using a smart device — no problem. Simply visit the box office at the venue upon arrival. Have your ID and order number handy and you will be issued a physical ticket.

I lost my phone. What should I do?

Don’t worry, we’ve got you. Simply visit the box office at the venue upon arrival. Have your photo ID and order number handy, and their team will assist you.

Transferring Tickets

How does a ticket transfer work? Is it safe?

When you transfer tickets to another fan and they accept them, the recipient is issued a new barcode that only they can use. The tickets in the sender’s account will no longer be valid for entry.

What is the benefit of transferring tickets?

You can use Ticket Transfer to send some or all of your tickets from your Ticketmaster account to others securely. It allows everyone going to the event to have their own ticket. And it's easy, safe, and completely free to do.

Will the person I transfer tickets to need a Ticketmaster account?

Yes, and it takes just a few seconds to create one if they are new to Ticketmaster. If they already have an account, just be sure to use the email address associated with their Ticketmaster account so it’s even easier for them to accept their tickets.

How do I transfer tickets?

• 1. Sign into your team's app.
  2. Select your order in My Events.
  3. If available, tap the Transfer button.
  4. Select the tickets you want to transfer.
  5. Enter the name and email of the person you’re sending it to, then tap Send.

• 1. Sign into your My Account.
  2. Select your order in the My Tickets section.
  3. If available, select the tickets you want to transfer and click Transfer Tickets.
  4. Enter the name and email of the person you're sending it to, then click Send.

Selling Tickets

What is Fan-to-Fan resale?

Life happens and plans change, so we built a way for fans to safely sell tickets they can no longer use. Right here on Ticketmaster, you can securely sell tickets to other fans who are looking for seats. Fan-to-Fan resale tickets are 100% verified, reissued with a new barcode in the name of the buyer, and can’t be counterfeited.

Listing tickets from your My Account

• 1. Sign in to your My Account.
  2. Select your order in My Events.
  3. Tap the Sell button. If the button doesn’t appear, is grayed out or you receive a message that the Event Organizer hasn’t activated resale, your tickets aren’t eligible for resale.
  4. If available, select the ticket(s) you want to sell and tap Continue.
  5. Follow the prompts to choose your pricing and enter a payout method. Skip the hassle by choosing the debit card payout option — no verification process is required on your part. Visit the FAQ How and when do I get paid for tickets I sell? for more information.
  6. Review your listing and you’re done.

• 1. Sign in to your My Account.
  2. Select your order in the My Tickets section.
  3. Click the Sell Tickets button. If the button doesn’t appear, is grayed out or you receive a message that the Event Organizer hasn’t activated resale, your tickets aren’t eligible for resale.
  4. If available, select the ticket(s) you want to sell and click Continue.
  5. Follow the prompts to choose your pricing and enter a payout method. Skip the hassle by choosing the debit card payout option — no verification process is required on your part. Visit the FAQ How and when do I get paid for tickets I sell? for more information.
  6. Review your listing and you’re done.

We’ll deposit your payout typically within 5-7 business days after your tickets are sold. If you posted your tickets by barcode, you'll receive your payout typically within 5-7 business days after the event takes place.

In order to resell tickets for events in the U.S., you must have a U.S. bank account. In addition, you’ll need Tax Seller Details, which may include a Social Security Number (SSN) or an Individual Taxpayer Identification Number (ITIN), must be validated before we can pay you. You can fill out your Seller Tax Details in this form. Visit the FAQ 1099-K Form: Answers to Some Common Questions for more information.

How do I view, edit or remove my listing?

Ticketmaster makes it easy to manage your ticket listings. You can view, edit and manage your listing(s) through your Listings page.

How to edit your listing

• 1. Sign into your My Account.
  2. Tap Sell.
  3. Select Tickets I’m Selling.
  4. Tap the pencil icon next to the price.
  5. Click Submit Edit and your listing price will be updated shortly.

• 1. Sign into your My Account.
  2. Select My Listings under the My Tickets section.
  3. Select your order.
  4. Click the pencil icon next to the price.
  5. Click Submit Edit and your listing price will be updated shortly.

How to remove your listing

• 1. Sign into your My Account.
  2. Tap Sell.
  3. Select Tickets I’m Selling.
  4. Tap Remove Listing.
  5. Confirm that you want to remove your listing and it will be taken down shortly.

• 1. Sign into your My Account.
  2. Select My Listings under the My Tickets section.
  3. Select your order.
  4. Click the Remove Listing button to the right of the listing you want to remove.
  5. Confirm that you want to remove your listing and it will be taken down shortly.