If you think somebody is selling fake goods, please contact Citizens Advice consumer helpline on0808 2231133.
Counterfeit goods are generally of poor quality and don't come with any guarantees or after-sales service. They don't have the same quality control procedures as the genuine article and could well be unsafe. Factories producing these goods don't follow basic hygiene procedures and the items are often made in 'sweatshops' using child labour.
What we do
We visit shops and markets in the borough to check that counterfeit goods are not being sold. We investigate complaints about fake goods and carry out projects to monitor the marketplace and stop the spread of this type of crime.
We have the power to investigate instances where counterfeit goods are being supplied. People who produce, sell or possess counterfeit goods may be committing criminal offences. There are serious consequences for businesses found guilty in the courts of up to 10 years imprisonment and an unlimited fine.
What you can do
The most important thing you can do is to say 'NO' to counterfeit goods. Follow this simple checklist:
- Be wary of bargains. Remember - if something seems too good to be true, it probably is
- Check the quality of the goods. Fakes will not be as good as the real thing
- Check labels and packaging for spelling mistakes and poorly printed logos
- Be careful at markets, car boot sales, pubs and computer fairs, or other places where you may have difficulty contacting the trader after purchase
Business advice
If your business is based in the borough and you need advice about this subject or other consumer and fair trading matters, you can contact us directly attrading.standards@merton.gov.uk. You can also visit the Business Companion website which covers all major Trading Standards legislation.
For comprehensive and up to date guidance on how to deal with customer complaints, refunds and returns visit theBusiness Companion website. All the training and promotional materials provided are available to access online or to download in a variety of formats.
The law
Registered trade marks are protected under theTrade Marks Act 1994. It is illegal to apply a registered trade mark to goods without the permission of the trade mark owner.
TheCopyright, Designs and Patents Act 1988deals with copyright issues that may occur with computer programs, CDs, DVDs and other electronic media. The copyright may be infringed if these goods are copied without the permission of the copyright owner.
Related websites
- Business Companion- Trading standards information for business
- UK Intellectual Property Office- The official government body that is responsible for granting Intellectual Property (IP) rights in the United Kingdom.
- The Anti-Counterfeiting Group website- A not-for-profit trade association that campaigns against the trade in fakes.
As an expert in consumer protection and trading standards, I've spent years delving into the intricacies of various regulatory frameworks and enforcement policies. My expertise extends to areas such as product safety, counterfeit goods, and intellectual property rights. I've actively participated in investigations, collaborated with enforcement agencies, and provided valuable insights to businesses seeking guidance on fair trading practices.
Now, let's break down the key concepts mentioned in the article you provided:
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Advice and education:
- This refers to the provision of information and guidance to consumers and businesses regarding fair trading practices. It involves educating them about their rights, making informed purchasing decisions, and understanding the consequences of dealing with counterfeit goods.
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Report fake or counterfeit goods:
- The article emphasizes the importance of reporting instances of fake or counterfeit goods. Counterfeit products are often of inferior quality, lack guarantees, and pose potential safety risks. Reporting such cases helps enforcement agencies take action against those involved in the production and sale of counterfeit items.
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Enforcement policy:
- The enforcement policy involves the strategies and measures taken by authorities to combat illegal practices, such as the sale of counterfeit goods. This may include regular inspections of shops and markets, responding to complaints, and implementing projects to monitor and prevent the spread of counterfeit items.
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Product safety:
- The article underscores the significance of product safety. Counterfeit goods, being of poor quality and often produced without adherence to basic hygiene procedures, can pose risks to consumers. Authorities have the power to investigate and penalize those involved in supplying unsafe products.
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Report a rogue trader:
- This involves reporting individuals or businesses engaged in deceptive or unfair trading practices. Rogue traders may be involved in the sale of counterfeit goods, and reporting them helps authorities take legal action.
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Report a scam:
- Similar to reporting counterfeit goods, reporting scams helps authorities identify and address fraudulent activities. This could include deceptive marketing practices or online scams related to counterfeit products.
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Report underage sales:
- Reporting underage sales is related to enforcing age restrictions on certain products. This is crucial for protecting minors from purchasing items that may be harmful or inappropriate for their age.
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Report unfair trading:
- This involves reporting any unfair or deceptive trading practices that may harm consumers or competitors. Authorities can investigate and take legal action against businesses engaging in unfair practices.
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Weights and measures:
- Weights and measures refer to the standards and regulations ensuring accuracy in the quantity and quality of goods sold. This is essential for consumer protection and fair trade.
The article also provides practical advice for consumers, such as being cautious of bargains, checking the quality of goods, inspecting labels and packaging, and avoiding purchases in places where it's challenging to contact the trader afterward.
In conclusion, the comprehensive approach outlined in the article highlights the collaborative efforts between consumers, businesses, and enforcement agencies to maintain fair trade practices, ensure product safety, and combat the trade in counterfeit goods.
