SeatGeek Enterprise Support Community (2024)

FAQs

How do I contact SeatGeek support? ›

Please email checkout@seatgeek.com with any questions, comments or concerns.

Most commonly, an account will be locked due to dormancy or multiple login failures; however, we may also lock an account due to a potential compromise of account security. If you are experiencing difficulties logging into your account, please contact our support teamcontact our support team for assistance.

Help the world experience more live. SeatGeek was built in 2009 as the only mobile ticketing marketplace created with fan experience top of mind. We're transforming the way fans buy and sell their tickets to their favorite live events across sports, music, and theater.

SeatGeek allows both mobile app and desktop users to browse events, view interactive color-coded seatmaps, complete purchases, and receive electronic or print tickets.

If you cannot attend the event on the rescheduled date, you are encouraged to list the tickets on SeatGeek. Except when replacement tickets are required, SeatGeek does not provide refunds for postponed or rescheduled events.

If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price (refunded to the original payment method you used at checkout) or, subject to applicable state laws, issue you a credit for use on a future purchase.

Click Forgot when trying to login to your SeatGeek account and enter your email address. 2. You'll be sent an email with instructions on resetting your password.

You may not receive mobile transfer tickets until within 24 hours of the event due to delayed release policies that venues use to keep your tickets safe. As a result, sellers have to manually send your tickets via email or upload them to your account, sometimes on the day of the event.

We suggest re-entering your billing information or the payment method that was used, or even try purchasing a different set of tickets. You can also clear all of your data cache and browser history or use a different device to purchase your tickets.

SeatGeek is a fully-integrated live entertainment technology platform built to serve all major audiences — not just fans and sellers, but teams, leagues, venues, promoters and artists — combining a top-rated consumer experience with innovative enterprise ticketing technology.

Who is SeatGeek owned by? ›

SeatGeek is a ticketing platform founded in 2009 by Jack Groetzinger and Russell D'Souza. The founders saw an opportunity to create a meta-search platform specializing in ticketing to help customers determine if they were getting good deals.

StubHub - Ticket selection. The ticket selection is the most important consideration when comparing SeatGeek vs StubHub. SeatGeek is specialized in sports events and aims to dominate the market. You can find tickets for pretty much every sport, major league or even secondary leagues.

Is SeatGeek legit? SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues. It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased.

Why is SeatGeek cheaper than other ticket sellers? Most SeatGeek tickets are resold, which means their prices vary more. Most of the tickets sold on SeatGeek were purchased by people at the venue's box office and are now being resold.

Blue is the color assigned to ticket listings for which Deal Score cannot be calculated. This usually happens when SeatGeek can't make sense of the ticket information that is provided on the seller's website, such as when a listing uses non-standard section names or numbers.

If you assert a Dispute against SeatGeek, you will first contact SeatGeek by sending written notice (“Claimant Notice”) to “SeatGeek Legal Department: Arbitration Claim Manager,” at 902 Broadway, Floor 10, New York, New York 10010, with an email copy to legal@seatgeek.com.

If neither you, nor anyone in your household, have purchased any live event tickets recently, then please contact our support team so we can investigate the charge and assist with next steps. You can get in touch with us by tapping Help and Support in the Me tab of the SeatGeek app.

Once your order is confirmed, it's covered by our Buyer Guarantee. This means that if a seller doesn't deliver your tickets as stated in our guarantee, we will go out of our way to find you comparable or upgraded replacement tickets and you don't have to pay a thing.