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FAQs

What is the StubHub community? ›

The StubHub Community is a forum for ticket, event, and account questions. You can ask questions and get answers from other customers. Join the conversation! Still Need Help? StubHub and viagogo Merge: International Business Updates.

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The company was acquired by eBay for $310 million in 2007, and again acquired in 2020 by Viagogo.

A subsidiary of eBay Inc. (EBAY), StubHub has been operating since 2000 and is one of the most recognizable online marketplaces for tickets. That's not to say StubHub competitors aren't chasing its tail: the company faces major competition from several other online ticket services.

StubHub has more than $2B in debt, which is “many times its estimated profits,” so the company will test investors' appetite for companies with strained balance sheets while StubHub has “ambitious hopes for the valuation it would achieve,” further complicating matters, the report noted.

Yes! StubHub is a legitimate merchant in the ticket resale marketplace. StubHub's website guarantees that you will get tickets in time for the event you are attending and a valid ticket for entry.

Sellers often list tickets on StubHub weeks or months ahead of a given event. But as those events near, they may come down in price in the absence of having a buyer. And so if you wait until you're within a few days of a given event, you might snag a great deal.

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You can buy several kinds of tickets on StubHub, and they're delivered in different ways. No matter how you get them, we'll email you when they're ready. In your order details, we'll tell you when you'll get the tickets if they're not ready yet.

Is there an app for StubHub? ›

You can use the StubHub app on Android or Apple smartphones. On a computer or mobile web browser: Visit https://www.stubhub.com.

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StubHub / Customer service

"After running over a hundred ticket selection experiments on StubHub.com", their lawsuit states, "plaintiffs and their counsel discovered StubHub invariably understates the total cost (with estimated fees) of every single ticket quoted at or above $20 by an exact amount of $3 per ticket. Every single time.

In theory, both portals are similar. StubHub has a sketchy customer service, but its fees are crystal clear and it is easy to use. TicketMaster has merged with Live Nation, so in theory, it should have a much higher selection of tickets. Its fees, however, tend to be slightly bigger.

StubHub's mobile and tablet applications have undergone a significant update to customize the process of purchasing event tickets even more, including adding a personalization algorithm to recommend activities, ESPN content for sports fans, enhanced mobile ticketing options to replace physical tickets and mobile ...

There are not too many differences between TicketMaster and StubHub when it comes to ticket deliveries and returns either – electronic vs paper. The price is bigger on paper tickets because extra shipping fees apply. On the other hand, ticket sales are final.

Despite the intimidating tone, this is no big deal — StubHub is just asking for a way to identify you in case they need to send you a 1099 form. US citizens should use their Social Security number.

Large sellers on Stubhub are Ticket brokers like Barrystickets, Acetickets allshows etc... They get tickets by acquiring them directly from ticketmaster ( using different a credit cards, names... ) or by managing season holders tickets for sports events.

Yes! StubHub is a legitimate merchant in the ticket resale marketplace. StubHub's website guarantees that you will get tickets in time for the event you are attending and a valid ticket for entry.