True Skate - Support (2024)

True Skate iOS Support

True Skate is available the following devices: iPhone (3Gs and better), iPod Touch (3rd gen and better), iPad (All).

Solutions for most issues we are asked about can be found here. Please check the below topics before contacting us. Instructions on how to contact us for support can be found below.

Refund policy

Please direct all refund requests to Apple. We do not have the ability to issue refunds.

Steering Doesn't Work when Glitch Mode is on.

Version 1.3.27 has an issue with wheel friction being disabled when Glitch Mode is enabled. This will be fixed in the next update. For now, please disable Glitch Mode in the True Skate options menu.

Missing skateparks

If Skateparks are missing, there may be a problem with your In-App Purchases, please go to the Store in the True Skate menu, and check if the skate parks are marked as purchased. If the purchases are missing, please try pressing "Restore Purchases button" and wait for purchases to be restored. Also, check the bellow In-App Purchases and Downloads Failed section for Help.

In-app purchases or downloads failed

There are various things that can go wrong with In-App Purchases and skatepark downloads. These are generally iTunes bugs or connection issues that can affect all apps and there is nothing we can do to fix it, however, the bellow suggestions usually help.

First make sure you have the latest version of True Skate from the App Store.
Updating to the latest version of iOS may help.
Make sure In-App Purchases are enabled in your devices settings menu, usualy found under General > Restrictions > In-App Purchases
Make sure you are logged into the correct iTunes account.
If your device is jailbroken, make sure you remove any extra IAP cracking software you may have installed. Note: In some cases, cracking software may have to be completely removed, not just disabled. In some cases, a factory reset of your device may be necessary.
Make sure your device has a connection to the internet.
Try pressing the Restore Purchases button in the True Skate store and wait to see if all purchases are restored, and skateparks downloaded.
Try logging out of the App Store, then try again. Instructions:

Go to your devices settings menu.
Go to iTunes & App Store.
Tap on your Apple ID.
Tap "Sign Out".

Try restarting your device. Instructions:

Hold down the power button down and till the power off menu appears.
Swipe the screen as instructed to power off.
Tap the power button to turn back on.
Waiting a couple minuits before turning back on may help.

Try loging out of the App Store, and restarting your device, then try again.
If the above does not help, trying mutliple times can help.
Trying again at a day later time may help.
Note: All the purcahses in True Skate are once only. You can make the same purchase multiple times with out being chared more then once.
Note: We limit the number of times you can start a download in 24 hours.
Upgrading to the latest version of iOS may help.
Downloads may not work while using with an iOS8 Beta. This appears fixed in iOS8 Beta 4.
If all else fails, then factory reseting your device should help.
If nothing here helps please report the problem to apple following the instructions here. Be sure to let them know that the developer was unable to help.

True Skate gets stuck on the loading screen

We haven't heard any reports about this in a long time, so it may be fixed, however, in the past people had troubles starting the game sometimes, and the below advice could help.

Please try the following:

Restart True Skate and try again. (Find intructions to restart True Skate below)
If that fails, try again multiple times. Some users have reported that game crashes 9 out 10 times when loading.
If that fails, make sure you have the latest version of True Skate and try again.
Make sure you have the latest version of iOS.
A factory reset may also possibly help.

Previous versions of True Skate had some connectivity issues preventing the game from starting that could possibly be helped by trying the following:

Disable iCloud Support and try again..
Log out of Game Center, then try again.
Turn off wifi and turn on flight mode and try again.

Restarting the phone, or reinstalling the app may not help. If you still can't get it to work, we will continue looking into how to fix this.

True Credits or customization lost

When not using iCloud, True Credits and Skateboard Customization are stored locally. Custom skateboard images are always storted locally. We do our best to back the data up and automatically restore in case of corruption, however, in rare cases it still may be possible for something to go wrong and we cannot guarantee your data. Unfortunately, in this case, we have no way to restore your data, however we may be able to gift you some True Credits. True Credits have no relation to real world money.

Restore Purchases does not mean refund purchases

The Restore Purchases button will recover all previously made purchases. It does not mean refund. Restoring purchases is helpful when installing onto a new device which is using the same iTunes account, or when purchases have gone missing. This is standard terminology for the App Store.

Transferring purchases is not supported

We use Google Play to keep track of purchases, and while it is possible to transfer purchases to a new Android device with the same Google Play account, it is unfortunately not possible to transfer purchases from an iTunes account.

Ollie height

Some people find the ollies unrealisticaly high and floaty, that is why we added realistic mode. It can be found by hiting the Menu button in the top left, then going to Help & Options->Options->Realistic Mode. Note that some parts of the game such as missions are disabled in realistic mode.

Quick session marker access

Holding down the reset button for a short time will cause the a Session Marker menu to appear.

Kamcord account issues

Kamcord is a 3rd party system we have added to True Skate for the recording of videos. For any issues such as forgotten Kamcord passwords, please visit kamcord.com to seek help.

For suggestions, have a look at some of the more popular suggestions we get here.

If you have a question not answered here, please email us at and inlude your device model, iOS version, and as much detail about your problem as you can including the exact wording of any error messages.

I am an avid enthusiast and expert in the realm of mobile gaming, particularly focusing on iOS platforms. My extensive experience includes an in-depth understanding of True Skate, a popular skateboarding simulation game for iOS devices. I've not only played the game extensively but have also kept myself updated on its development, issues, and solutions. Allow me to share my insights and knowledge on the concepts mentioned in the provided article:

True Skate iOS Support:

Device Compatibility:

True Skate is compatible with the following iOS devices:

iPhone (3Gs and better)
iPod Touch (3rd gen and better)
iPad (All)

Steering Issue in Glitch Mode (Version 1.3.27):

The article acknowledges a problem with wheel friction when Glitch Mode is enabled in version 1.3.27. The recommended solution is to disable Glitch Mode in the True Skate options menu until the issue is fixed in the next update.

Missing Skateparks:

Users experiencing missing skateparks are advised to check their In-App Purchases. The article suggests going to the Store in the True Skate menu, verifying the purchase status, and using the "Restore Purchases" button if necessary.

In-App Purchases or Downloads Failed:

Various issues related to In-App Purchases and skatepark downloads are addressed:

Ensure the latest True Skate version from the App Store.
Check In-App Purchases settings in the device's settings menu.
Verify the correct iTunes account is logged in.
Remove any jailbreak-related In-App Purchase cracking software.
Troubleshoot with steps like device restart, logging out of the App Store, and more.
Highlight the limitation on download starts in 24 hours.
Consider upgrading to the latest iOS version.

True Skate Loading Screen Issue:

The article mentions a historical problem with the game getting stuck on the loading screen. Potential solutions include restarting True Skate, attempting multiple times, ensuring the latest app and iOS version, and even considering a factory reset if necessary.

True Credits or Customization Loss:

In cases of True Credits or customization loss (when not using iCloud), the article explains that data is stored locally. While efforts are made to back up and restore data, rare cases of corruption may occur, and no guarantee is provided. However, the developer may offer True Credits as compensation.

Restore Purchases Clarification:

The article emphasizes that the "Restore Purchases" button recovers previous purchases and is not synonymous with refunds. It's a standard App Store terminology.

Ollie Height:

Some users find the ollies unrealistically high and floaty. The article introduces "Realistic Mode" accessible through the Options menu, which addresses this concern but disables certain parts of the game, such as missions.

Quick Session Marker Access:

Holding down the reset button briefly triggers a Session Marker menu, providing quick access.

Kamcord Account Issues:

For problems related to Kamcord, a third-party video recording system integrated into True Skate, users are directed to seek help on kamcord.com.

Support and Contact Information:

Users with unanswered questions are encouraged to email the developers, providing details such as device model, iOS version, and a thorough description of the problem, including error messages.

In conclusion, my familiarity with True Skate and its intricacies positions me well to offer insights and assistance on any related queries or challenges. If you have further questions or need assistance, feel free to ask.