Welcome to Macmillan Education Customer Support (2024)

FAQs

Is macmillan learning legit? ›

Macmillan Learning is the only publisher to offer officially brand new textbooks with valid, authorized digital access codes for online study tools, like Launchpad, as part of our rental program.

Macmillan Learning Support

If you purchased access to a digital product (e.g. Achieve), you can receive a full refund within two weeks of purchase if you have not accessed (viewed or printed) or submitted more than 20% of the content or assignments.

Our customer service reps are waiting to help with answers to your store questions. Contact them now at 1-888-330-8477. Our normal operating hours are Monday through Friday from 8 a.m. to 5 p.m. EST.

Current Macmillan Learning Achieve status is UP.

And when that book comes with an access code, they're also paying for the development of — and, as the name suggests, for access to — all kinds of supplementary materials, from lessons to videos to homework assignments. Access codes, the PIRG report notes, also undercut the resale market.

Get free trial access of Achieve today.

You can delete your Community account at any time. Please contact the Community Team letting us know you'd like to close your account by emailing the team on community@macmillan.org.uk. You will need to email the team from the email address you've used to create your account.

call the Macmillan Support Line on 0808 808 00 00 (open 7 days a week, 8am to 8pm. Opening times may vary for different specialist teams).

Can Macmillan Learning detect cheating? ›

We may also use analytics for course integrity purposes, such as to identify individuals that may be cheating.

You can call the Macmillan Support Line for free on 0808 808 00 00, 8am to 8pm, 7 days a week. Advisers can provide emotional and practical support and information.

To edit the e-mail address where you receive communications from Macmillan Learning, click on the Edit link next to your e-mail address. To opt in or out of e-mail communications, click the checkbox next to E-mail Preferences. When you are finished making changes, click the Save button at the bottom right.

Go to the login page and click on Forgotten your password? Write your username in the first box, which is likely to be the email address you used to register, and the letters you see in the second box. Click on Reset and a link will be emailed to you. Click on this link to choose a new password.

I've registered two accounts for different email addresses - how do I add them both to My Macmillan? To merge these accounts please contact webmanager@macmillan.org.uk and include both sets of account information in your message.

Macmillan Publishers is a leading publishing company and home to some of the world's most cherished authors and creators. Macmillan's imprints publish a wide range of genres and formats for every kind of reader — from adult fiction and nonfiction to many inspired children's books.

Is Macmillan Learning a good company to work for? Macmillan Learning has an overall rating of 3.7 out of 5, based on over 223 reviews left anonymously by employees. 66% of employees would recommend working at Macmillan Learning to a friend and 45% have a positive outlook for the business.

Pan Macmillan is part of the Macmillan group which was founded in 1843, is one of the largest and best-known international publishers in the world and operates in over 70 countries worldwide. Macmillan is known for its high-quality academic and scholarly, educational, fiction and non-fiction and reference publishing.

The Macmillan family formally ended its ownership in 1999, when the German media group Verlagsgruppe Georg von Holtzbrinck GmbH completed its acquisition of all the company's shares.