What to do if a company won't refund you?
Try to contact the trader
If you can't contact the trader or they won't help, you can then ask your card provider or PayPal. If you paid through a Buy Now Pay Later provider, you should check their website to see if they can help.
Try to contact the trader
If you can't contact the trader or they won't help, you can then ask your card provider or PayPal. If you paid through a Buy Now Pay Later provider, you should check their website to see if they can help.
You can notify the consumer protection division of your local district attorney's office of any violations, or file a complaint with our office using our online complaint form.
Your store has the option of offering refunds, store credit or an exchange based on circumstances or you can have a universal policy that only gives store credit or cash refunds. As long as you make it clear to your customers, your decision is acceptable under U.S. law.
Yes you can sue them in small claims court in California up to $10k limits. You can file this pro se without a lawyer.
- Contact your state attorney general or state consumer protection office. ...
- Contact a national consumer organization. ...
- Contact your local Better Business Bureau The Better Business Bureau is made up of organizations supported by local businesses. ...
- File a report with the FTC.
A store is legally required to post its refund policy. If the store doesn't post any return policy, the law requires the store to accept returns within 30 days of purchase. There's no right to cancel contracts or purchase agreements. Whether you can receive a refund depends on the retailer's return and refund policies.
From a customer's perspective, refunds and chargebacks often seem like basically the same thing. If the merchant won't give them a refund, they can simply ask the bank to get them their money back instead.
Is it possible to recover non-refundable deposits even if you agreed to pay it in a written contract? Yes. For a non-refundable deposit (or a liquidated damages clause) to be valid, it needs to be reasonable and proportional to the damage suffered by the party at the time of the contract.
In the U.S., credit card companies must process refunds within 7 to 10 business days. But that doesn't mean you'll have the money -- only that the merchant will initiate the transaction.
Do I have a right to a refund?
You don't have an automatic right to get your money back if you just change your mind about something you've bought and there's nothing wrong with it. It's the same no matter how expensive the item was - it's really down to the seller whether they offer you anything.
There are no federal laws requiring a Return & Refund Policy in the US That includes requirements to repair defects, offer money back or minimum time limits to request a return.
If asking the merchant for a refund didn't work, request a chargeback with your credit card issuer. Many card issuers let you dispute transactions by phone, mail or online. You may also be able to submit a dispute directly through your card issuer's mobile app.
Default Judgments
Ignoring a lawsuit can actually lead to what is referred to as a default judgment. This means that the plaintiff (the person or party who initiated the lawsuit) can request that the court enter a default judgment against the defendant.
California Attorney General's Office. File a complaint online at http://oag.ca.gov/. The Better Business Bureau. Go to www.bbb.org, or consult your phone directory for a local office.
Having the BBB mediate your complaint can sometimes result in a refund, but the BBB isn't able to force companies to fix the dispute. There are a few other places where you can report a problem that might or might not result in getting your money back.
- Step 1: Check the Refund Policy.
- Step 2: Locate Your Purchase Receipt.
- Step 3: Provide Reason for Refund.
- Step 4: Outline the Payment Details.
- Step 5: Finalize the Demand or Consider Further Action.
A company can't make you wait forever. If something didn't arrive or you didn't accept it, and the company won't refund your money, dispute the charges.
In conclusion, it is possible to sue a company for not refunding your money if they have breached their contract or violated consumer protection laws. Seeking legal advice and understanding your rights as a consumer is crucial in determining the best course of action in such situations.
- Try to Work it Out with the Merchant First.
- Option 1: Request a Chargeback.
- Option 2: Consider Mediation.
- Option 3: Sue in Small Claims.
- Option 4: Pursue Consumer Arbitration.
- FairShake Can Help Make Arbitrating a Breeze.
What can I do if a company won't refund me?
If you can't get the support you need from the retailer in the form of a refund, repair or replacement, you can file a complaint with the company. If that still doesn't help, you can contact the Consumer Ombudsman.
By law a company is not required to take back a product for a refund unless the product is defective. Most stores in the US are willing to take back products and issue refunds if the customer is unhappy with the product for any reason but that is company policy and not a legal requirement.
You should contact your bank and raise a dispute as this is an option for all the consumers.
- Header. Your Name: Full name of the person requesting the refund. ...
- Salutation. ...
- Body. ...
- Evidence & Resolution Request. ...
- Closing. ...
- Signature.
Bank officials can't legally ignore you. If the bank fails to conduct a reasonable investigation or comes to a completely unreasonable conclusion with the evidence they have, you may have a claim against the bank for violations of the Electronic Funds Transfers Act (EFTA).
