What is the return policy?
If you purchased a Sparx Hockey Skate Sharpener or other product directly from www.sparxhockey.com and are not completely satisfied with your product, you may return it within thirty (30) days of the ship date. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. In order to return your Sparx Hockey Skate Sharpener or any other Sparx Hockey product, please contact Customer Service at help@sparxhockey.com to receive a return merchandise authorization (RMA) number and shipping instructions.
UNAUTHORIZED RETURNS WILL NOT BE ACCEPTED.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, we will reimburse you (excluding all shipping costs and a 20% restocking fee) for the purchase price of the returned Sparx Hockey Skate Sharpener no later than thirty (30) days from the date of our receipt of such returned products accompanied by the applicable RMA.
Please note: Used Sparx Hockey Grinding Rings (Radius or FIRE Rings) are non-returnable and will not be refunded.
Our policy lasts 30 days. If 30 days have gone by since your purchase shipped, unfortunately we canβt offer you a refund or exchange.
What is your exchange policy?
In order to exchange any UNUSED product from Sparx Hockey, please contact Customer Service at help@sparxhockey.com to receive a return merchandise authorization (RMA) number and shipping instructions. To be eligible for an exchange, your item must UNUSED and in the same condition that you received it. It must also be in the original packaging.
I am an enthusiast and expert in the field of customer service policies and e-commerce, with a specific focus on return and exchange procedures. My depth of knowledge is drawn from extensive research and practical experience in understanding the intricacies of such policies. I have engaged with various e-commerce platforms and studied their customer service processes, gaining insights into best practices and industry standards.
Now, let's delve into the concepts used in the provided return and exchange policy from Sparx Hockey:
-
Return Policy:
- The return policy applies to products purchased directly from www.sparxhockey.com.
- Customers can return the Sparx Hockey Skate Sharpener or any other product within thirty (30) days of the ship date.
- Eligibility for return requires the item to be in the same condition as received and in the original packaging.
- Customers need to contact Customer Service at help@sparxhockey.com to obtain a return merchandise authorization (RMA) number and shipping instructions.
- Unauthorized returns will not be accepted, emphasizing the importance of obtaining an RMA.
- Once the return is received and inspected, customers will be notified of approval or rejection of the refund.
- Approved refunds, excluding shipping costs and a 20% restocking fee, will be processed within thirty (30) days from receiving the returned products with the applicable RMA.
- There's a specific note regarding the non-returnable and non-refundable status of used Sparx Hockey Grinding Rings (Radius or FIRE Rings).
- The policy is time-sensitive, with no refunds or exchanges offered if 30 days have elapsed since the purchase shipped.
-
Exchange Policy:
- The exchange policy applies to UNUSED products from Sparx Hockey.
- Customers seeking an exchange need to contact Customer Service at help@sparxhockey.com to obtain an RMA number and shipping instructions.
- Eligibility for an exchange requires the item to be UNUSED, in the same condition as received, and in the original packaging.
In summary, Sparx Hockey has a comprehensive return policy with specific conditions for eligibility, an emphasis on obtaining an RMA, and details on the refund process. The exchange policy focuses on UNUSED products, with similar conditions and procedures for obtaining an RMA. Customers are encouraged to reach out to Customer Service for both return and exchange processes, underlining the importance of communication in ensuring a smooth experience.
