How to Contact TikTok for Support, Account Issues, and More (2024)

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Co-authored byA.J. Aldanaand Hannah Dillon

Last Updated: September 25, 2023Fact Checked

Things You Should Know

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1. TikTok's official support team is reachable on Twitter. If you're looking for technical support or customer service, you can send a direct message to @TikTokSupport or tag them in a Tweet and describe your issue. The support team is available 7 days a week between 8 AM and 5 PM PST.^[1]

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Use the feedback form for account questions and issues.

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1. TikTok's feedback form is another official contact method.. You can use the feedback form if your account was suspended or banned, bug reports, feature requests, Effect House help, TikTok Shopping and Business, Creator Fund, TikTok on TV, and more. You'll find the form at https://www.tiktok.com/legal/report/feedback.

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1. If you find content that violates TikTok's policies, report it. When you report a user, comment, video, sound, or other content in the app, you can type your own feedback and include your email address. TikTok may not send you a direct reply, but they will definitely review your report. To report:

   • A TikTok user: Go the person's profile, tap the three-dot icon, and then tap Report.
   • A TikTok video: Tap and hold the video and select Report.^[2]
   • A LIVE video: Tap Share, and then tap Report.
   • A comment: Tap and hold the comment and select Report.
   • Multiple comments at once: Tap and hold a comment, tap Manage multiple comments, select up to 100 comments, select More, and then tap Report comments.^[3]
   • A direct message: Open the message, tap the three-dot icon at the top-right, and then tap Report.
   • A search suggestion: Tap and hold the suggested content and tap Report.
   • A sound: Tap the sound, tap Share, and select Report sound.
   • A hashtag: Tap the hashtag, tap Share, and then tap Report.

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1. If you're having trouble with TikTok, report it in the app. TikTok's support system will try to guide you through troubleshooting. If their steps don't work, you'll be able to type your own explanation of the issue and send it to TikTok.^[4] Here's how:

   • Tap Profile at the bottom-right to open your profile.
   • Tap the three horizontal lines at the top-right.
   • Tap Report a problem under "SUPPORT."
   • Select a topic.
   • Select a suggested category or choose Other.
   • Try the troubleshooting steps. If they don't help, tap No when asked if your issue is resolved.
   • Tap Still have a problem and fill out the form. Include your email address if you want a response.

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1. Report intellectual property right violations on TikTok's website. There are two separate forms—one for copyright infringement, and one for trademark infringement.^[5] If you report infringement on a trademark, you'll have to include your trademark registration information and upload a scan of your certificate.

   • Copyright infringement form: https://www.tiktok.com/legal/report/Copyright
   • Trademark infringement form: https://www.tiktok.com/legal/report/Trademark

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1. If somebody erroneously reported you for copyright, you can challenge it. Just visit https://www.tiktok.com/legal/report/counternotification, fill out the form, and upload evidence if available. TikTok will contact you if they need further information, and/or to provide updates.

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1. ByteDance, the parent company of TikTok, is reachable via email. While ByteDance wont provide support for or handle issues related to the TikTok platform, you can contact them through email for media inquiries, jobs, and placing ads.^[6]

   • Media inquiries: press@bytedance.com
   • Careers: hr@bytedance.com
   • Advertising: advertise@bytedance.com

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1. TikTok cooperates with law enforcement and does reply to requests. If you are legally permitted to request subscriber information, login and logout data, interaction information, or other content, submit your request both by mail and via TikTok's law enforcement request form. Addresses can be found on TikTok's lawn enforcement guidelines page.^[7] Your request must:

   • Be sent from an official domain or email address.
   • Include the name and location of the law enforcement authority or court judge/magistrate.
   • Contain the name and badge number of the requesting officer, as well as their phone number.
   • Contain TikTok username, phone number, email address, or video ID of the user in question.
   • Describe the scope of the data requested, as well as the range of dates required.
   • Describe the context or offense under investigation.
   • Include the relevant article or section of an act, statute, or code that authorizes law enforcement to request this data.
   • Say whether it's okay for TikTok to notify the user.
   • If the inquiry is a part of an emergency and requires priority, type Emergency Disclosure Request into the Subject line, and describe why the request is time-sensitive.

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