Terms & Conditions - 13th Floor Haunted House Chicago (2024)

Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Thirteenth Floor Entertainment Group’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Thirteenth Floor Entertainment Group’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 1550 Larimer St. #277 Denver, CO 80202. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

PRIVACY NOTICE

This privacy notice discloses the privacy practices for all Thirteenth Floor Entertainment Group managed websites. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

What personally identifiable information is collected from you through the site, how it is used and with whom it may be shared.

What choices are available to you regarding the use of your data.

What information is required to place ticket orders.

Precautions to consider on external links away from this site.

The security procedures in place to protect the misuse of your information.

How you can correct any inaccuracies in the information.

INFORMATION USE, COLLECTION, AND SHARING

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.Unless you ask us not to, we may contact you via email in the future to tell you about changes or additional features to the event, or changes to this privacy policy.

YOUR ACCESS TO AND CONTROL OVER INFORMATION

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:See what data we have about you, if any.Change/correct any data we have about you.Have us delete any data we have about you.Express any concern you have about our use of your data.

ORDERS

Our ticketing service requests information from you on an order form. To buy from us, you must provide contact information (like name and billing address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

LINKS

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

SECURITY

Wherever we or our ticketing service collect sensitive information (such as credit card data), that information is encrypted and transmitted to our ticketing service in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at(303) 355-3327or via email athelp@thirteenthfloor.com

Refund Policy

Absolutely NO Refunds under any circ*mstances, all purchase are final.

Terms & Conditions - 13th Floor Haunted House Chicago (2024)

FAQs

What are the rules for the 13th floor in Chicago? ›

While inside the haunt, no food, drinks, bottles, recording devices, flash photography, or flashlights are allowed. Bring a clear bag! To limit the touching of personal items, only clear bags not exceeding 4.5”x6.

How long does it take to go through the 13th floor haunted house in Chicago? ›

Escape the 13th Floor is a fully interactive and immersive experience that takes place at Chicago's Legendary 13th Floor Haunted House. Up to 12 participants will enter the room, and they have one hour to escape. Clues and riddles hidden throughout the room provide the tools necessary to meet this objective.

How long does it take to finish a 13th floor haunted house? ›

Along your way through the haunted house, you'll run into hanging pigs, a mirror maze, claustrophobic nightmares, giant werewolves, large animatronics and more. (Pro tip: watch out for the crocodile). To go through the entire haunted house it takes about 40 minutes, and a lot of guts.

What is the 13th floor superstition? ›

Early tall-building designers, fearing a fire on the 13th floor, or fearing tenants' superstitions about the rumor, decided to omit having a 13th floor listed on their elevator numbering. This practice became commonplace, and eventually found its way into American mainstream culture and building design.

Why is the 13th floor banned? ›

While the real estate industry has omitted the 13th floor for years for both superstitious and economic reasons — hotel travelers and condo buyers often eschew 13th-level units, lowering their value — the practice has received pushback from municipalities.

Can the actors at the 13th floor touch you? ›

Q: Will the actors touch us, or can we touch the actors? A: No. Actors will not touch you.

How scary is the thirteenth floor? ›

The 13th Floor is a very intense experience. That intensity, however, didn't necessarily translate to fear as well as we would have hoped. Although the cast brought their A game, there were areas that were notable for their lack of cast or an over-reliance on animatronics.

How long does it take to get through Nightmare on 13th haunted house? ›

How long does it take to go through? Approximately 45-60 Minutes for the Nightmare attraction and 15-25 minutes for the Institute of Terror.

What haunted house lasts 10 hours? ›

The Alabama location allows only guests 21 and older. The tour lasts from eight to ten hours, but no guest has made it all the way through. McKamey originally did not allow safewords for the tour, but has since reportedly allowed them, so guests have the option of ending the tour immediately.

What is the scariest haunted house in the United States? ›

Featured on Netflix's “Haunters: Art of the Scare” and on an episode of “Dark Tourist,” McKamey Manor is a see-to-believe type of attraction. The Summertown, Tenn. horror house is so extreme, no one has ever successfully completed the experience.

What haunted house pays you to finish? ›

The twisted brainchild of Navy vet Russ McKamey, McKamey Manor in Summertown, TN and Huntsville, AL is likely the scariest haunted house on planet Earth.

Can they touch you at the House of Torment? ›

Disclaimer: Staff will not touch guests, however, this interactive experience will require that guests use their hands to guide their way, walk, duck, step over, and squeeze through some strange spaces.

Is the 13th floor good or bad? ›

No. Although the 13th number is considered unlucky as per western superstition, there is no such belief in vaastu shastra that buying a flat on 13th floor is unlucky. Although flats beyond the 4th floor are considered to be devoid of the water element.

Which room number is not allowed in a hotel? ›

Number 13 is often considered synonymous with bad luck. Almost all the hotels across the world have omitted rooms with number 13, considering this aspect in mind. Not only the rooms, the hotels even go a step forward to omit the entire floor, with the number 13.

Why is number 13 not used in hotels? ›

When hotels first became popular in the 1920s, many people thought the number 13 was unlucky. As a result, instead of designating their 13th floor as such, hotels just ignored it. Their 13th floor would be labelled as the 14th, and their 14th floor would be labelled as the 15th.

Do hotels skip the 13th floor? ›

Fears over the number 13 have led hotels, buildings, and elevator manufacturers to skip the 13th floor. Hotels in cities big and small have seemingly picked up on a longtime superstition. They'll skip over the not-so-lucky number 13 and go straight from floor 12 to floor 14.

Why do apartment buildings skip the 13th floor? ›

Many older buildings don't have a 13th floor because of superstition. Since many people consider the number unlucky, they won't want to live or work on the 13th floor, and landlords and developers will often skip the floor as they know it will be harder to sell and rent apartments on the floor.

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