Which insurance companies have the best customer experience? (2024)

Which insurance companies have the best customer experience?

Insurance companies like Northwestern Mutual and New York Life have raised the bar for all insurers, with over 80% of their customers reporting being satisfied. As part of the results, insurance clients now demand speed, convenience, or an improved overall service from insurance companies.

NFU Mutual has been named the best insurer for customer experience in new market research by Insurance Data Lab (IDL).

In top position was Health Partners on 91.6 per cent. It was followed by Defence Health (on 88.6 per cent), CUA Health (87.0 per cent), Latrobe Health Services (86.9 per cent) and Westfund (86.5 per cent). Of these five, CUA Health is the only for-profit fund (its parent company, CUA bank, is a mutual organisation).

Allstate

We know you have seen the ads. You're in good hands with Allstate. What you may not know is that Allstate CEO Thomas Wilson has admitted that his priority is to make money for shareholders – not you the policyholder. Add increased rates and denied claims to the equation and Allstate is at the top of this list.

What insurance provider is the best?

Kaiser Permanente is the top health insurer in the nation for affordability, customer satisfaction, and trustworthiness, according to Insure.com. Insure.com uses industry data and consumer feedback to rate health insurance companies. Kaiser Permanente earned the highest overall rating: 4.2 out of 5 stars.

1. State Farm. State Farm is the largest car insurance provider in the US, accounting for almost 17% of the overall market.

In terms of number of policies settled during 2022-23, Max Life Insurance has the highest claim settlement ratio of 99.51%. With a 99.39% claim settlement ratio, HDFC Life Insurance came second on the list. Aegon Life Insurance bagged the third position with a 99.37% claim settlement ratio.

Comcast had the lowest customer service scores for both its Internet service and TV service businesses. The rest of the companies in the bottom 10 are Highmark, Time Warner Cable, Coventry Health Care, Charter Communications, Verizon, HSBC, US Airways, and Qwest.

Apple is again the top brand for customer loyalty in the US, cementing its dominance after taking over from Amazon's 5-year reign last year. So reveals Brand Keys in its latest annual brand loyalty report [pdf], which ranked customer engagement and loyalty to 1,650 brands across 145 categories.

Consumers whose only concern is price fall outside Home Depot's core market. Other companies that have embraced a strategy of customer intimacy include Staples in office-supply retailing, Ciba-Geigy in pharmaceuticals, and Kraft and Frito-Lay in consumer packaged goods.

Worst insurance companies for paying claims

UnitedHealthcare is the worst insurance company for paying claims with about one-third of claims denied. Kaiser Permanente is the best large health insurance company for paying claims, denying only 7% of medical bills.

Which company has the highest customer satisfaction?

It's stats like these that make us label customer service as god, while customers remain the kings. But what exactly is a great customer service? It's simply the assistance and advice given by the company to people who are buying and using their products and services.

Comcast, the television provdider, was voted as the worst rated company for customer service in the United States in 2020, receiving the largest share of negative responses (44 percent). Second in the list came Well Fargo and DIRECTV, with 41 percent of respondents to the survey complaining about poor customer service.

Is Progressive or Geico better? Both Geico and Progressive are reputable insurers with positive industry reputations, but which is better for you depends on your situation. We found Geico offers slightly better rates for the average driver while Progressive tends to have lower rates for high-risk drivers in particular.

Progressive is tied with Erie for the No. 9 spot in our rating of the best car insurance companies. It has the sixth-cheapest average rate among the companies we analyzed, with a sample premium lower than the national average.