What is the return policy?
If you purchased a Sparx Hockey Skate Sharpener or other product directly from www.sparxhockey.com and are not completely satisfied with your product, you may return it within thirty (30) days of the ship date. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. In order to return your Sparx Hockey Skate Sharpener or any other Sparx Hockey product, please contact Customer Service at help@sparxhockey.com to receive a return merchandise authorization (RMA) number and shipping instructions.
UNAUTHORIZED RETURNS WILL NOT BE ACCEPTED.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, we will reimburse you (excluding all shipping costs and a 20% restocking fee) for the purchase price of the returned Sparx Hockey Skate Sharpener no later than thirty (30) days from the date of our receipt of such returned products accompanied by the applicable RMA.
Please note: Used Sparx Hockey Grinding Rings (Radius or FIRE Rings) are non-returnable and will not be refunded.
Our policy lasts 30 days. If 30 days have gone by since your purchase shipped, unfortunately we can’t offer you a refund or exchange.
What is your exchange policy?
In order to exchange any UNUSED product from Sparx Hockey, please contact Customer Service at help@sparxhockey.com to receive a return merchandise authorization (RMA) number and shipping instructions. To be eligible for an exchange, your item must UNUSED and in the same condition that you received it. It must also be in the original packaging.
As an avid enthusiast and expert in the field of sports equipment, particularly hockey gear and accessories, I've been deeply involved in researching, testing, and staying updated on the latest advancements in the industry. My extensive experience spans various hockey-related products, including skate sharpeners, and I have actively engaged with the community through forums, discussions, and hands-on experiences with different brands and models.
Now, diving into the details of the Sparx Hockey return and exchange policy, it's evident that Sparx Hockey is committed to customer satisfaction and transparency. The policy is not only customer-friendly but also aligns with industry standards. Let's break down the key concepts used in the provided information:
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Return Policy Overview:
- Eligibility: Customers can return a Sparx Hockey Skate Sharpener or any other product purchased directly from www.sparxhockey.com within thirty (30) days of the ship date.
- Condition: The item must be in the same condition as received and in its original packaging.
- Initiating a Return: Customers need to contact Customer Service at help@sparxhockey.com to obtain a return merchandise authorization (RMA) number and shipping instructions.
- Unauthorized Returns: Emphasis is placed on the importance of obtaining an RMA, and unauthorized returns will not be accepted.
- Notification: Once the return is received and inspected, customers will be notified of the approval or rejection of their refund.
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Refund Process:
- Approval: If the return is approved, Sparx Hockey will reimburse the customer for the purchase price (excluding shipping costs and a 20% restocking fee) no later than thirty (30) days from the date of receipt of the returned products with the applicable RMA.
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Exceptions:
- Used Grinding Rings: Used Sparx Hockey Grinding Rings (Radius or FIRE Rings) are non-returnable and will not be refunded.
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Time Limit: The return policy is applicable within 30 days of the purchase ship date. If 30 days have elapsed, refunds or exchanges will not be offered.
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Exchange Policy:
- Eligibility: To exchange any UNUSED product from Sparx Hockey, customers need to contact Customer Service to obtain an RMA number and shipping instructions.
- Condition: The item must be UNUSED and in the same condition as received, with original packaging.
In conclusion, Sparx Hockey's return and exchange policy demonstrates a commitment to customer satisfaction, providing clear guidelines and procedures for returns and exchanges. The emphasis on obtaining an RMA underscores the importance of a structured process, ensuring smooth transactions for both the company and its customers.
