If Google Chrome crashes, freezes, or won’t start at all, you might see one of these messages:
- Proxy error in Google Chrome:
-
err_connection_reset_chrome
-
- This webpage is not available:
err_connection_closederr_connection_failed
If a specific page won't work, you can try to fix page loading problems.
First: Try these common Chrome crash fixes
Close other tabs, extensions, and apps
Your computer may have run out of memory, and can't load the site while also running your apps, extensions, and programs.
To free up memory:
- Close every tab except for the one that’s showing the error message.
- Quit other apps or programs that are running.
- Pause any app or file downloads.
- Uninstall extensions you don't need. Learn how touninstall extensions.
On the erroring tab, try reloading.
- Quit Chrome and reopen it:
- Windows: Press Ctrl + q.
- Mac: Press ⌘ + q.
- Try loading the page again.
- Tip: You can reopen any tabs that were open before:
- Windows: Press Ctrl + Shift + t.
- Mac: Press ⌘ + Shift+ t.
- Tip: You can reopen any tabs that were open before:
Programs or apps sometimes get in the way of a page loading correctly.
- Restart your computer.
- Try loading the page again.
Next: Troubleshoot Chrome crash problems
If you're on Windows, learn howto find and remove unwanted software.
If you're on a Mac,see oursuggestions for spotting and getting rid of unwanted software.
Open the page in another browser
To figure out whether this is a problem with the web page or with Chrome, try opening the page in another browser. For example, try using Firefox or Safari to load the page.
If it works in another browser, try the steps below:
- Uninstall and reinstall Chrome:There could be something wrong with your Chrome profile that's causing problems. Uninstall Chrome and make sure to check the box to delete browsing data. Then reinstall Chrome.
- Uninstall and reinstall extensions:One of your Chrome extensions could be causing a problem. Uninstall all extensions, then add them back one by one.
- Fix hardware acceleration issues:There could be a problem with how your computer's hardware works with Chrome:
- Open More
Settings. - At the bottom, click System.
- Turn offUse hardware acceleration when available.
- Restart Chrome.
- Open More
Settings.If it doesn't work in another browser, it could be a problem with your network or the website itself. Learn more below.
Fix network issues and report website problems
If the page didn't load in another browser, it could be a problem with your network or the website itself.
First, try restarting your modem and router.
If this doesn't work, contact the website owner and let them know you've been having problems loading the web page.
Fix problem apps (Windows computers only)
Some apps might stop Chrome from working properly.
- On your computer, open Chrome.
- At the top right, click More Settings.
- Click Reset and clean upUpdate or remove incompatible applications.
- If you don’t see this option, there isn’t a problem application.
- Decide if you want to update or remove each app in the list.
- Open your computer’s app store and look for an update. If you can't see an update, check the app's site for more information.
Update or remove incompatible applications. Fix problems if Chrome won't open at all
Check to see if Chrome is already open
Chrome might already running be in the background on your computer. To see if Chrome's open and force quit out, follow the steps below for your operating system.
Windows
- PressCtrl + Alt + Delete.
- Click Task manager.
- Under "Processes,"look for "Google Chrome" or "chrome.exe."
- Click it, then click End process.
Mac
- Press⌘ + Option + Esc.
- Look for "Google Chrome."
- Click it, then clickForce quit.
Adjust your antivirus and check for malware
It's possible that either your antivirus software or unwanted malware is preventing Chrome from opening.
To fix, check if Chrome was blocked by antivirus or other software on your computer.
Next,learn how to get rid of problematic programs and block similar ones from getting installed in the future.
A program or process currently running on your computer might be causing problems with Chrome. You can restart your computer to see if that fixes the problem.
Uninstall and reinstall Chrome
If the above solutions didn't work, we suggest you uninstall and reinstall Chrome.Uninstalling and reinstalling Chrome can fix problems with your search engine, pop-ups, updates, or other problems that might have prevented Chrome from opening.
Still not working? Turn on crash reports to provide more information. Then search for other related issues or post a question in theChrome Help Forum.
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How can we improve it?
As a seasoned technology enthusiast and troubleshooting expert, I've encountered and resolved numerous issues related to web browsers, including Google Chrome. The information provided in the article is a comprehensive guide for users experiencing problems with Chrome, such as crashes, freezes, or failure to start. Let's break down the key concepts discussed in the article:
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Common Chrome Crash Fixes:
- Closing other tabs, extensions, and apps to free up memory.
- Restarting Chrome to resolve issues related to running apps and extensions.
- Restarting the computer to address interference from other programs.
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Troubleshooting Chrome Crash Problems:
- Checking for malware using guidelines specific to Windows or Mac systems.
- Testing the webpage in another browser to isolate Chrome-related issues.
- Uninstalling and reinstalling Chrome to address potential profile problems.
- Uninstalling and reinstalling extensions to identify problematic ones.
- Fixing hardware acceleration issues by adjusting settings in Chrome.
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Fixing Network Issues and Reporting Website Problems:
- Restarting the modem and router to address network-related problems.
- Contacting the website owner if the issue persists.
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Fixing Problem Apps (Windows Computers Only):
- Opening Chrome settings, navigating to "More Settings," and selecting "Reset and clean up" to address app-related issues.
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Fixing Problems if Chrome Won't Open at All:
- Checking if Chrome is already running in the background and force quitting if necessary.
- Adjusting antivirus settings to ensure Chrome is not blocked.
- Restarting the computer to resolve issues caused by other processes.
- Uninstalling and reinstalling Chrome as a last resort.
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Additional Steps:
- Turning on crash reports to gather more information.
- Seeking help in the Chrome Help Forum if problems persist.
This article serves as a comprehensive troubleshooting guide, covering a wide range of potential issues users may encounter with Google Chrome. Following these step-by-step instructions can help users diagnose and resolve problems, from minor crashes to more complex issues related to network connectivity and external applications.
