To use access Kaltura videos from Canvas, the web browser needs to be set to accept third party cookies.
See Also
How do I stop Access Denied from my IPhon…If Safari doesn't open a page or work as expected on your Mac - Apple SupportFix Chrome if it crashes or won't open - ComputerHow to Fix the “Forbidden: You Don’t Have Permission to Access / On This Server” Error on WindowsOccasionally Safari users in Canvas receive an error message when accessing embedded Kaltura media. The message states: “It seems your browser is blocking 3rd party session cookies which are required for the Kaltura application. To resolve this issue, please update your settings to allow 3rd party cookies.”
Solution 1: Use Chrome, which is recommended over Safari to address this issue.
Solution 2: Add the Kaltura cookie to Safari. Adding the cookie can be done in the following manner (iOS, OS X, macOS):
- In Safari, navigate to the page that is just before the page that contains the Kaltura media.
- Temporarily change your “Block Cookies” setting
iOS Users
- Open the Settings App.
- Go to Safari > Block Cookies.
- Make a note about what is currently selected.
- Select “Always Allow”.
OS X / macOS Users
- Click Safari > Preferences and click the “Privacy” tab.
- Make a note about what is currently selected.
- Under “Cookies and website data”, click “Always Allow”.
- Back in Safari, click the link that takes you to the page containing the Kaltura media. The media should load. If the media loads, it means that the cookie has been added to Safari and is now allowed.
- Change your “Block Cookies” setting back to its previous setting
iOS Users
- Open the Settings App.
- Go to Safari > Block Cookies.
- Select “Allow from websites I visit” or whatever had been previously selected.
OS X / macOS Users
- Click Safari > Preferences and click the “Privacy” tab.
- Select “Allow from websites I visit” or whatever had been previously selected.
